Operations Supervisor

Responsibilities

• Providing supervision and supporting daily operations for fixed route service.
• Communicating consistent and accurate information to Bus Operators and the public.
• Ensuring compliance with ADA and DOT regulations through regular and consistent daily observation and counsel.
• Supporting Bus Operators, Dispatchers, and general passengers.
• Providing feedback and training to Bus Operators.
• Providing customer service through daily interaction with passengers, the community, and GMT’s community partners.
• Ensuring all work assignments and scheduled routes are performed in a timely and accurate manner.
• Monitoring and managing Bus Operator compliance with route and schedule adherence.
• Managing detours/road closures and other interruptions to transit service; implementing detours as necessary and communicating with other staff.
• Monitoring on-time performance (OTP) and managing OTP digital integrity.
• Observing and reporting information to GMT Operations management.
• Driving transit bus in revenue service, non-revenue service, or as required by GMT management.
• Working in the Dispatch Office as required.
• Facilitating and implementing new bid schedules.
• Conducting reasonable suspicion assessments as required.
• Responding to accidents and incidents and documenting per operating procedure.
• Conducting accident investigations when necessary.
• Recommending disciplinary action when Bus Operators violate company standards and legal regulations.
• Maintaining a safe and healthy work environment by establishing and enforcing organization standards and adhering to legal regulations.
• Performing other duties as assigned.

Qualifications

• An Associate’s degree and a minimum of three (3) years’ experience in a transit-related field is preferred.
• A thorough knowledge of the safe and efficient operation of the transit bus routes.
• A Commercial Driver’s License (CDL) with Passenger and Air Brake endorsements is required.
• A clean driving record and the ability to pass standard background checks, a DOT medical physical, and a pre-employment drug screen are required.
• Familiarity with transportation services and excellent customer service skills are beneficial.
• Must be proficient in or have the ability to become proficient in Microsoft Office Suite and Google Mail.
• Ability to become proficient with video recording systems.
• Ability to work and communicate effectively with a diverse population; work effectively in an environment with multiple competing priorities; and exercise good judgment as situations arise are required.

Benefits

• Wage: Starting wage is $36.83 per hour.
• Schedule: 4 - 10 hour shifts, Wednesday, Thursday, Friday, and Saturday, 1:00 pm to 11:30 pm.
• Time Off: 8.67 hours of paid time off accrued per pay period; equivalent to 5+ weeks off per year.
• Health Insurance: 100% paid health care coverage, including medical, dental, vision, and prescription (NO payroll contribution for your health insurance!). 100% paid premium for Short-Term and Long-Term Disability by GMT.
• Retirement: GMT offers 457 Retirement Plans. After one year of service, employees who contribute 3% will be matched by GMT at 5% and employees who contribute 5% will be matched by GMT at 7%.