Operations Supervisor

Location: 5100 Tice Street Fort Myers, FL | Employment Type: Full-Time / Hourly

About the role

Goodwill Southwest Florida is seeking an Operations Supervisor to assist in managing transportation and warehouse operations. This position supports the Director of Warehousing & Safety by coordinating daily warehouse and transportation activities, scheduling staff, maintaining efficient workflows, and ensuring compliance with safety and regulatory requirements. The Operations Supervisor plays a key role in supporting productivity, fleet operations, inventory management, and overall operational efficiency.

Why Goodwill? Mission-driven nonprofit organization Collaborative merchandising team Opportunity to impact multiple store locations across Southwest Florida

Responsibilities

• Ensure compliance with agency policies, procedures, safety standards, and all required training requirements to meet CARF, Department of Labor, DOT, and other regulatory standards.
• Maintain the authorized plant layout and efficient workflow processes to maximize productivity and labor utilization through the use of charts, records, and reports.
• Coordinate employee, fleet, and dock schedules to ensure efficient loading and delivery operations involving company vehicles, vendors, salvage buyers, and common carriers.
• Operate and maintain standard operating procedures for the Home Pickup program.
• Maintain maintenance records for the fleet, forklifts, and warehouse equipment.
• Work with managers and supervisors across departments to coordinate operational activities and support business needs.
• Assist the Director of Warehousing & Safety with budget development, long-term planning, and operational strategy for assigned areas.
• Maintain operational data, including production, time, and cost records.
• Order, inventory, and manage materials, supplies, equipment parts, repair services, and vendor services.
• Coordinate transportation services outside normal operations to meet business requirements.
• Monitor warehouse space utilization, coordinate movements between satellite facilities, and manage trailer rentals and returns to maximize cost savings.
• Work in conjunction with the Salvage Supervisor to provide departmental coverage as needed.
• Perform other related duties as assigned.

Qualifications

• High school diploma or equivalent required.
• Three years of related experience preferred, including one year of supervisory experience.
• Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook.
• Ability to coach, train, and evaluate staff through meetings, one-on-one discussions, and performance evaluations.
• Strong verbal and written communication skills with the ability to work effectively with employees, customers, and business partners at all levels.
• Ability to gather, analyze, and interpret operational data and create tracking and management reports.
• Ability to develop creative solutions to complex problems and apply standard formulas to calculate departmental needs.
• Ability to operate a forklift.
• Negotiation skills.
• Knowledge of loading and unloading trucks and maintaining production equipment and machinery.
• Excellent telephone and communication skills.
• Ability to perform physical labor, lift and carry up to 50 pounds, and work a flexible schedule.

Benefits

• Medical, dental, vision insurance
• 403(b) retirement plan
• Paid time off (PTO) and paid holidays
• Employee Assistance Program
• Employee discounts
• Tuition Reimbursement