Operations Supervisor

About the role

The position is responsible for supervising thirty plus food production employees in a unionized environment to ensure security, safety, food specifications, quality assurance of products, sanitation, HACCP, USDA and FDA regulations are followed and are responsible for labor and Material cost controls.

Responsibilities

• Ensures quality production standards are followed and maintained.
• Ensures employees adhere to HACCP, FDA, USDA and safety regulations and compliance with company policies and procedures.
• Prepares management reports (ex. attendance, HAACCP and labor), as required.
• Responsible for safety, quality and compliance with customer specifications and regulatory requirements and company policies and procedures.
• Ensures specifications, airline diagrams, and other standards are accurate according to the airline specifications.
• Ensures that all products are coded according to Gate Gourmet procedures.
• Conducts inventory of Gate Gourmet products and customer materials to ensure proper usage and minimization of waste.
• Completes required requisitions for the Storeroom to ensure adequate supply is maintained.
• Maintains daily temperature logs and other logs and reports as required.
• Works with maintenance staff to ensure preventive maintenance of machinery according to schedules, reports maintenance and repair issues in timely manner.
• Controls material cost and other controllable costs.
• Maintains all financial goals related to productivity, overtime, labor goals and hours per flight.
• Works with management staff to improve performance of the unit.
• Manages work flow balancing - the division of responsibilities amongst employees on each shift.
• Determines when and whether to call employees in to cover staffing needs (ex. sick calls, vacation relief, medical leaves, volume changes, etc.).
• Ensures compliance with company Wage & Hour policy, including ensuring employees get the rest & meal breaks and ensuring company processes are followed.
• Trains and monitors employees on proper work procedures to ensure maximum productivity with minimum labor and food expenses.
• Maintains daily manpower planning and schedules employees.
• Responsible for employee retention and reducing employee turnover.
• Responsible for coaching, counseling and preparing corrective actions for employees in compliance with the applicable union/collective bargaining agreement(s).
• Reviews and ensures employees in chain of command are in correct cost centers and correct job titles.
• Reviews and ensures union represented employees’ pay rates are correct based on wage scales and seniority.

Qualifications

• High School Diploma or GED required.
• Associates degree preferred.
• 2+ years supervisory experience working in a high volume, manufacturing, food production, and restaurant or catering environment or equivalent experience in the related field preferred.

Technical Skills

• Current or previous labor relations experience is a plus, but not required.
• Candidate must be comfortable with all levels of employees and have the ability to drive positive program change.
• Able to train others required.
• Able to give negative and positive feedback to employees on a daily basis.
• Excellent time management skills required.
• Strong organizational, analytical, communication and leadership skills required.
• Ability to obtain ServSafe Certification required.
• ServSafe Certified preferred.

Language / Communication Skills

• Expresses oneself clearly and effectively when speaking and writing to individuals and groups; listening attentively and insuring communication is understood by all parties involved.
• Bi-lingual in English and Spanish/Chinese Mandarin/ Vietnamese/Hindi/Polish a plus.

Job Dimensions

• Geographic Responsibility: US
• Type of Employment: Full-Time
• Travel %: No
• Exemption Classification: Exempt

Work Environment / Requirements of the Job

• Normal work environment

Budget / Revenue Responsibility

• USD

Organization Structure

• Direct Line Manager (Title): Manager, Ops, Pick and Pack & Wash and Pack
• Number of Direct Reports: Up to 45, average of 14 (Union employees)
• Estimated Total Size of Team: Up to 45
• Gate Group Competencies Required to be Successful in the Job:
• Thinking – Information Search and analysis & problem resolution skills
• Engaging – Understanding others, Team Leadership and Developing People
• Inspiring – Influencing and building relationships, Motivating and Inspiring, Communicating effectively
• Achieving – Delivering business results under pressure, Championing Performance Improvement and Customer Focus
• Demonstrated Values to be Successful in the Position:
• Excellence
• Passion
• Responsibility
• Respect

Application Closure Statement

To be considered for this position, please submit your application by 05/06/2026. The above statements are intended to describe the general nature of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. gategroup is an equal opportunity employer committed to workforce diversity. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status or other category under applicable law. For further information regarding Equal Employment Opportunity, copy and paste the following URL into your web browser: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf.