Operations Supervisor

About the role

Join a company that dominates the products in their category – 1 out of 3 being sold by them and taking care of them with one of the highest customer service scores in retail! If you are passionate, curious, and customer obsessed, say “I do” and apply today!

Essential Job Functions

• Customer Focus: Leads and models a customer-first culture across all roles.
• Active Floor Management: Assigns shifts, reviews results, and provides feedback to maintain a five-star customer experience.
• Coaching and Training: Provides ongoing coaching and training to enhance individual selling skills, behaviors, and processes.
• Analyzing and Decision Making: Monitors store payroll, assists in ensuring hours do not exceed the monthly budget, and monitors inventory management, special orders, receiving processes, layaway, mark out of stock, repairs, and ensures first quality standards for all merchandise.
• Managing Performance: Communicates daily sales goals to all team members and drives action through Chat Ins/Chat Outs. Observes individual team member performance and enforces action plans for improvement through weekly performance discussions using customer reviews and mystery shops.
• Building Bench and Talent Pipeline: Assists in building a strong bench and talent pipeline, ensuring the store is always staffed, to achieve all staffing goals and fills open positions within 30 days.

Education & Credentials

• High School Diploma or degree.
• Two to four years prior retail management experience in an apparel or specialty store environment.
• Prior experience with a computerized POS system.

Work Hours and Physical Demands

• Stand, walk, and sit for extended periods of time.
• Reach for tools and objects with hands and arms.
• Climb stairs.
• Sometimes stoop, kneel, crouch, or crawl.
• Talk to and hear customers.
• Lift to 25 pounds.
• See up close and at a distance, use peripheral vision and depth perception.
• Use computer and all other electronic devices for long periods of time.

Benefits

• Part Time Benefits Include Rewarding Environment and Competitive Pay.
• Team Bonus Dayforce Wallet – Get Paid Early!
• Referral Incentive Program.
• Generous Dream Maker Discount After First Pay Period.
• Vision Care Supplemental Insurances - Critical Illness, Hospital Indemnity, and Accidental Injury.
• 401K Program.
• Discounts for Identity Theft Protection.
• Discounts for Home and Auto Insurance.
• Discounts for Mobile Legal Benefits (MetLife Hyatt Legal Plans).
• Pet Insurance.

Policy: Candidate Use of AI in Live Interviews

We conduct interviews to evaluate each candidate's own knowledge, judgment, and communication. During any live interview (virtual or in-person), candidates must not use real-time generative AI tools to compose or feed their answers. Candidates may use assistive technologies (e.g., screen readers, live captions) and may request reasonable accommodation in advance.

Disclaimer

The preceding job description has been designed to highlight the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive description of all duties, responsibilities, and qualifications required of employees assigned to this job. Actual duties and responsibilities will vary. The standard base pay range for this role is posted at a minimum and maximum rate. The starting rate of pay offered will vary based on factors including, but not limited to, position offered, location, training, and/or experience, and internal equity. This base pay range is specific to the state this role is posted in and may not be applicable to other locations. At David’s Bridal, it is rare for an individual to be hired at the high end of the range in their role, and compensation decisions are dependent upon the details and circumstances of each position and candidate.