Operations Supervisor

Job Description The Operations Supervisor is responsible for directing and administering the operational efforts of the branch. He or she ensures that established operational and security policies and procedures are followed and is responsible training, directing, and supervising branch operations staff. The Operations Supervisor ensures that customers are promptly and professionally served and provides general bank information and cross-sells services. In addition, he/she is responsible for business development and marketing of existing and prospective accounts. Qualifications High school diploma or GED required; Associate's degree (A.A.) or equivalent from a two-year college or technical school preferredAt least three years of experience in retail banking operations (teller/new accounts) requiredKnowledge of operations policies, and procedures requiredProven track record of community/civic/trade organization involvement and business developmentSupervisory experience preferredExcellent written and verbal communication skillsProfessional appearance, dress, and attitude Responsibilities Ensures that customers' requests and questions are promptly resolvedEstablishes and maintains effective and professional business relations with customers and trade professionalsStays informed regarding changes in lending standards and related legal requirementsEnsures that personnel are well trained in all phases of their respective jobsDirectly supervises branch personnel ensuring that high quality work and efficiency in operations are maintainedCounsels customers regarding their financial needs and services requestedEnsures that operations are conducted in accordance with established Bank policies and with legal and regulatory requirementsSupervises work scheduling and workflow of daily routine operationsServes as a back-up to the teller and new accounts positions as neededCompiles and accurately reports all financial data as required by government regulationsImplements changes to established policies and procedures within the branchEnsures that all branch transactions are balanced at the close of each dayOversees individual accountability for the handling of cash and assists tellers in resolving balancing problemsMarkets and cross-sells other bank products and servicesSupervises work scheduling and workflow of branch operations staffProvides leadership through effective objective goal setting and communicationMaintains the professional reputation of D.L. Evans BankKeeps management informed of area activities and any significant problems or concernsAttends and participates in meetings and committees as requiredServes as a representative for D.L. Evans Bank in the community Company Description D.L. Evans Bank is a community bank and has been since 1904. For many years, we have provided premier banking services to the residents of Southern Idaho and Northern Utah while fostering a working environment for our employees dedicated to teamwork and excellent customer service. If you are a dynamic and customer-driven individual, whether an experienced banker or just beginning your career, we encourage you to continue with this applicant friendly, online job application! D.L. Evans Bank is an Equal Opportunity Employer – veterans/individuals with disabilities. VEVRAA Federal Contractor. EOE/AA/Vets/IWD. Benefits Medical InsuranceDental InsuranceVision InsuranceFSA401(k)Employee Stock Ownership PlanPaid VacationSick TimeLife InsuranceLong-term Disability Insurance