Operations Supervisor

Position Summary

An Operations Supervisor is a key leader supporting the CVS Store Management team in planning and driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service.

Essential Functions

• Management
  • Work effectively with store management and store crews
  • Serve as a supervisor, overseeing the store's crew through assigning, directing, and following up on all activities
• Customer Service
  • Aid customers with their questions, problems, and complaints
  • Promote CVS customer service culture (greet, offer help, and thank)
  • Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS customers
  • Maintain customer/patient confidentiality
• Merchandise/Presentation
  • Support the planning, execution of displays, signing, and inventory of weekly, promotional, and seasonal merchandise
  • Support the planning, execution, and maintenance of off-shelf merchandise

Required Qualifications

• Deductive reasoning ability, analytical skills, and computer skills
• Advanced communication skills, supervision, and influencing skills
• Ability to work a full-time flexible schedule, including some early morning, overnight, and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise

Preferred Qualifications

• Experience as a retail supervisor

Education

High School Diploma or Equivalent Preferred But Not Required

Pay Range

The Typical Pay Range For This Role Is $16.50 - $24.00

Anticipated Weekly Hours

This position is eligible for a range of benefits and programs that support the physical, emotional, and financial well-being of colleagues. Depending on hours worked and eligibility, the benefits for this position include dental, vision, wellness resources, employee discounts, access to certain voluntary benefits, and other programs.