Operations Supervisor

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary

An Operations Supervisor is a key leader supporting the CVS Store Management team in planning and driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. When there is no manager onsite, the Operations Supervisor leads the store and supervisory staff, ensures that store operations run smoothly, and is responsible for completing all opening and closing procedures.

Essential Functions

• Management
  • Work effectively with store management and store crews.
  • Supervise the store’s crew through assigning, directing and following up of all activities.
  • Effectively communicate information both to and from store management and crews.
• Customer Service
  • Assist customers with their questions, problems and complaints.
  • Promote CVS customer service culture (greet, offer help, and thank).
  • Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS customers.
  • Provide colleagues personalized customer service feedback and coaching (e.g., myImpact coaching; myCustomer feedback; personal observations).
  • Maintain customer/patient confidentiality.
• Merchandise/Presentation
  • Price merchandise.
  • Stock shelves.
  • Support the planning, execution, and signage of weekly, promotional, and seasonal merchandise displays.
  • Support the planning, execution, and maintenance of off‑shelf merchandise.

Required Qualifications

• Deductive reasoning ability, analytical skills and computer skills.
• Advanced communication, supervision, and influencing skills.
• Ability to work a full‑time flexible schedule, including early mornings, overnight, weekends, overtime as needed, and to respond to urgent issues.

Preferred Qualifications

• Experience as a retail supervisor.

Education

High School Diploma or equivalent (preferred but not required).

Pay Range

The typical base hourly rate for this role is $18.00 – $27.00. The actual salary will depend on experience, education, geography, and other relevant factors.

Benefits

This full‑time position is eligible for a comprehensive benefits package that includes medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and additional resources, based on eligibility.