Operations Supervisor

About the role

CookUnity was founded in 2018 as the first-of-its-kind platform that connects the world with the source of truly great food: chefs. Today, CookUnity delivers 50 million meals a year from the industry’s best chefs to homes all over the country. Fresh, ready-to-eat, and crafted with the passion that nourishes body and soul. The Operations Supervisor is responsible for overseeing the Fulfillment operation and ensuring the accurate and timely picking, packing, and preparation of orders during their assigned shift. Working in a cold production environment, this role requires attention to detail, strong organizational skills, and the ability to effectively lead and communicate with a team.

Responsibilities

• Supervise pick-and-pack operations in a FREEZER, ensuring all orders are accurately fulfilled and meet quality standards.
• Monitor order progress to ensure timely completion during the assigned shift.
• Troubleshoot and resolve any operational issues that may arise.
• Provide clear instructions and guidance to team members to optimize performance.
• Address team member concerns and escalate issues to management when necessary.
• Work effectively in a cold storage environment, while training team members on cold storage best practices and safety guidelines.
• Use a combination of Tableau and Google Sheets to track and document order progress and team performance metrics.
• Communicate effectively using tools like Slack, Geneva, and Gmail to coordinate with other teams and management.
• Prepare end-of-shift reports detailing key metrics, issues, and resolutions.
• Ensure all orders meet company quality standards before dispatch.
• Enforce adherence to Standard Operating Procedures (SOPs).
• Operate pallet jack and PIT equipment to move pallets of product.
• Implement and focus on: Pick and Pack SOPs, Inventory Counting, Scheduling / Labor Utilization.

Qualifications

• Minimum 2 years of supervisory experience in a fulfillment, warehouse, or logistics role.
• Proficiency in Google Sheets and familiarity with communication tools like Slack, Geneva, and Gmail.
• Ability to work in a cold production environment.
• Strong ability to manage and motivate a diverse team.
• High level of accuracy in monitoring operations and fulfilling orders.

Benefits

• Health Insurance coverage with Cigna
• Weekly payments
• Opportunity for advancement

Pay

Pay Range for this position: $21—$23 USD. All final pay rates will be determined by candidates experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.