Operations Supervisor

About the role

As an Operations Supervisor at Coco, you will be the linchpin between our warehouse, field teams, and leadership. You'll drive day-to-day execution of our Los Angeles market by overseeing fleet deployment, maintenance workflows, and data-backed process improvements. You are an analytical self-starter who can both roll up your sleeves and build scalable playbooks, and you'll collaborate across engineering, product, and city leadership to keep Coco moving and growing.

Responsibilities

• City Operations & Routing: Partner with the City GM to design and optimize routes for new operating zones. Use real-time data to adjust plans and maintain fleet availability targets.
• Field Supervision & Compliance: Lead, coach, and dispatch our field associates, drivers, and mechanics. Ensure all on-street activity meets Coco's safety, quality, and service-level standards.
• Maintenance Triage & Escalation: Oversee creation and prioritization of work orders for damaged robots/vehicles. Ensure technicians follow SOPs, validate work meets internal quality standards, and escalate critical issues to the MRO team.
• Data-Driven Process Improvement: Analyze large data sets (fleet telemetry, repair logs, replenishment metrics) to identify inefficiencies. Build new operational playbooks and refine existing ones to scale with growth.
• Cross-Functional Collaboration: Serve as the "voice of the field" in engineering and product stand-ups. Surface system bugs, suggest feature enhancements, and validate fixes on-street.
• Hands-On Support: Occasionally jump into charging, cleaning, and basic repairs to stay grounded in daily realities and mentor new associates.

What success looks like

• Achieving 90%+ fleet uptime by proactively routing maintenance and rebalancing resources.
• Streamlining work-order turnaround so that 90% of repairs are completed within expected time.
• Launching at least two process improvements per quarter that measurably boost efficiency (e.g., reduce deadhead miles, shrink repair backlog).
• Building a culture of ownership where field teams can self-diagnose and resolve common issues without escalation.

Qualifications

• Bias for Action: You don't wait to be told, you spot problems and move quickly to solve them.
• End-to-End Operational Fluency: You understand every step from incoming inventory to on-street performance and can jump in at any point.
• Project Management: Proven ability to juggle multiple workstreams (e.g., new zone launches, vendor coordination, headcount forecasting) and deliver on time.
• Entrepreneurial Spirit: You thrive in a scrappy, high-growth environment and find creative solutions when resources are limited.

Nice to haves

• Prior experience in micromobility, event industry, or field service operations.
• Background in process-optimization frameworks (Lean, Six Sigma, Kaizen).
• Hands-on mechanical skills or technical certifications (EV maintenance, robotics diagnostics).
• Strong communicator who can build partnerships with municipal partners and vendors.

Why you'll love working at Coco

• Real ownership of projects from day one
• Rapid career growth as the company scales
• Collaborative, tight-knit teams solving real-world challenges
• Competitive compensation, benefits, and equity