OPERATIONS SUPERVISOR

About the role

The purpose of this position is to lead front‑line event execution and venue readiness while driving internal program development for the complex. Reporting directly to the Assistant Director, the Operations Supervisor oversees the hiring, scheduling, and day‑to‑day management of Event Coordinators and Part‑Time Event Attendants to maintain a first‑class, detailed, and organized environment. As a manager on duty for major tournaments and events, this role oversees venue preparation, client coordination, and active shift operations to deliver a seamless event experience.

Responsibilities

• Exercise direct supervision over Event Coordinators and Part‑Time Event Attendants, ensuring operational excellence across all shifts and venue activities.
• Lead the hiring, onboarding, training, and performance review processes for Event Coordinators and Part‑Time Event Attendants.
• Plan, schedule, and approve shifts for staff, tracking labor hours and monitoring team productivity to align with budget and operational needs.
• Plan, develop, and execute in‑house tournaments and events, adding direct value to members through programming.
• Conduct pre‑event set‑up calls with promoters, renters, and event hosts to confirm physical layouts, scheduling requirements, and specialized facility needs.
• Serve as a manager on duty for tournaments and major events, ensuring seamless execution, client satisfaction, and immediate issue resolution.
• Provide comprehensive custodial oversight to maintain the facility in a constant state of cleanliness, presentation, and operational readiness.
• Oversee janitorial product inventory, tracking usage and managing supply orders to ensure continuous facility support.
• Ensure all event spaces, athletic surfaces, and operational equipment are properly prepped, fully accessible, and organized prior to user arrival.
• Coordinate third‑party equipment rentals and work with external vendors to fulfill specialized event requirements.
• Develop, implement, and refine comprehensive facility opening and closing procedures to secure the venue and maintain operational consistency.
• Interpret and apply all relevant federal, state, and local regulations to ensure a safe and compliant environment for all.
• Performs general administrative/office duties as required, including typing reports and correspondence, entering and retrieving computer data, copying and filing documents, sending and receiving faxes, answering the telephone, etc.
• Continually stays up to date on all policy, procedure, and/or process changes.
• Completes all work accurately, safely, and efficiently.
• Keeps work area clean and safe.
• Maintains any assigned equipment in safe and good operating condition.
• Reports to Supervisor any suggested improvements or areas of concern.
• Ensures professionalism and exceptional customer service during all interactions while performing job representing the City of Greer.
• Exhibits strong ethical standards; ability to create trust and integrity with co‑workers, customers, and community.
• Adheres to Employee Handbook and other relevant policies and procedures.
• Maintains regular and sustained attendance.
• Performs other appropriate duties as assigned.

Requirements

• 3‑5 years of leadership experience in venue operations, event coordination, or recreation management within a stadium, arena, or multi‑purpose sports complex.
• Bachelor’s degree in Sports Management, Event Management, Hospitality, or a related field or any equivalent combination of education, training, and experience.
• Proven track record of supervisory experience, including recruiting, training, scheduling, and evaluating event operations personnel.
• Demonstrated experience in planning and executing tournaments, sports programming, or community events.
• Experience utilizing facility management, venue scheduling, or access control software platforms.
• Demonstrated ability to exercise sound business judgment and execute complex problem‑solving under high‑pressure, time‑sensitive conditions.
• Exceptional interpersonal and professional communication skills, with the ability to interface effectively across all levels of the organization and with external stakeholders.
• Ability to work a flexible schedule including early mornings, evenings, weekends, holidays, and extended numbers of days.
• Must possess and