Operations Supervisor

About the Role

Provides day-to-day leadership of assigned areas. Supervises employees and maintains safety, quality, efficiency, throughput, and on-time performance to schedule. Works with the site management team to execute daily production plans, site initiatives, and company initiatives. Supports initiatives to improve the customers’ business and continually improves all aspects of the assigned area.

Responsibilities

• Follows and enforces all plant safety procedures and uses all applicable personal protective gear.
• Ensures safety goals are achieved and safety performance continually improves.
• Periodically performs Job Safety Analysis reviews and observes and documents near-miss/accident reports.
• Develops team through constant on-the-job training and coaching.
• Promotes and oversees daily “huddles” with direct reports and ensures everyone in the assigned area participates.
• Drives and leads continuous improvement activities to improve area’s performance in safety, quality, on-time performance, and site key performance indicators (KPIs).
• Utilizes visual methods in daily operations, including safety, quality, on-time performance, and site KPIs.
• Promotes development of current and future team leaders in preparation for higher levels of leadership.
• Ensures all quality control checks are effectively completed and investigates quality issues to determine root causes and implement corrective actions.
• Conducts interviews for positions within the site.
• Monitors team’s performance and implements team and individual goals to improve overall performance.
• Understands and communicates location financials and team’s impact on them.
• Coaches team members to improve and understand basic improvement mindset, job duties, and safety.
• Identifies and mentors high-potential team members to prepare them for the next steps, including one-on-one time for learning through experience, exposure, and education.
• Delegates as needed to team leaders to help grow them and balance supervisor workload.
• Resolves conflicts between people, shifts, departments, and sites.
• Motivates the team to hit and exceed goals, correcting concerns or issues as they arise.
• Appraises performance of employee-owners within the assigned area, providing immediate feedback on performance concerns and frequent progress updates.
• Performs annual Performance Evaluations covering previous year performance, areas needing improvement, progress, and personal development items.
• Monitors the assigned area’s performance on an hourly basis against KPIs, ensuring deviations are understood and actions are taken to address them.
• Understands cost control and financial impacts of overtime, scrap, lost production time, etc., actively managing these through KPI monitoring.
• Ensures Quality Control is performed at each work center based on QC standards, RMA corrective actions, and customer feedback.
• Trains and drives operational principles within the assigned area, focusing on Continuous Improvement tools like 5-S, waste elimination, production scheduling, and reducing the cost of non-quality.
• Plans and balances overtime based on workload, schedules, and position.

Requirements

• Two-year degree in a related field and a minimum of two years of experience in a leadership role or equivalent combination of education and experience.
• Ability to read a tape measure, perform basic mathematical calculations, and use a calculator.
• Proficient in Microsoft Office, especially Excel.
• Ability to function well in a high-paced environment.
• Excellent verbal and written communication skills.
• Ability to prioritize tasks and delegate when appropriate.
• Ability to identify deficiencies and troubleshoot.
• Consistently exhibits the company’s values: “Own It,” “Can Do,” and “Act in Love.”

Physical Demands & Work Environment

This position primarily involves working around machinery with moving parts, moving objects, or vehicles. The employee is frequently required to walk, use hands to finger, handle or feel, reach/pull/push/grab with hands and arms, kneel, crouch, twist, and bend. Occasionally required to sit, climb, or crawl. The role requires the ability to communicate verbally and electronically. The work environment can be loud and is often non-temperature-controlled. The employee must regularly talk, hear, stand for long periods, and lift up to 55 lbs. Reasonable accommodation may be made to enable individuals with disabilities to perform core functions.

Travel

Some travel may be expected.

Benefits

• ESOP (Employee Stock Ownership Plan) – each employee receives an allocation of stock every year.
• 401K Match.
• Education assistance – up to $5,250 each year.
• Profit-Sharing bonus or "Own It" bonus.
• Medical, Dental, and Vision insurance.
• Holiday pay and Vacation pay.
• Employee Assistance Program providing confidential emotional support, work and lifestyle support, legal guidance, financial resources, and digital support care guides.
• Life insurance – 1.5x annual salary, 100% employer-paid.
• Wellness Program – earn up to $1,200 annually when enrolling in a medical plan.
• Health Savings Accounts and Flexible Spending Accounts.
• Short-Term Disability and Long-Term Disability – 100% employer-paid.
• Performance-based merit increases.
• SHINE program – Employee Financial Assistance and Dependent Scholarships.