Operations Supervisor

Supervise collections activities in one or more lines of business to achieve safety and operational goals while fostering team engagement and professional growth.

Responsibilities

• Provides leadership to the operations team and develops team members to assist them in reaching individual goals and create a pipeline for advancement.
• Oversees drivers and helpers to ensure safety and operational goals are being met.
• Partners with the Operations Manager and Division Manager to implement tactical initiatives to drive functional excellence and goal achievement.
• Performs all onboarding procedures with newly hired drivers to ensure an understanding of core values.
• Monitors and coaches driver performance and behaviors; recommends training or retraining as needed to ensure compliance with all company and safety policies.
• Investigates all accidents, customer and driver disputes, and complaints; ensures all applicable documentation is completed based on policies and procedures.
• Creates logistical plans to reduce route hours using service conversions and container upsizing to improve density and efficiency of routes.
• Participates in training and other learning opportunities to expand knowledge of the company, products, sales, and services.
• Performs any other duties needed to help drive the company’s vision, fulfill its mission, and abide by its core values.

Requirements

• High school diploma or GED.
• Clean CDL.
• OSHA 10 or 30 card.
• Legally eligible to work in the US.
• Excellent verbal and written communication skills.
• Ability to communicate effectively with internal and external customers.
• Proficiency with Microsoft Office applications.
• Ability to work under pressure and meet deadlines.
• Ability to work independently and carry out assignments to completion.

Qualifications

• Associate degree preferred.
• 2-4 years of supervisory experience preferred.

Attributes

• Responsible, team-oriented individual committed to safety.
• Strong verbal and written communication skills.
• Committed to customer service and results-oriented.
• Ability to see the larger picture while focusing on detailed information.

Benefits

• Medical, Dental, and Vision Insurance.
• Life & Disability Insurance.
• Maternity & Parental Leave.
• Flexible Spending Accounts.
• Discounted Stock Program.
• 401K.
• Employee Awards.
• Employee Assistance Plan.
• Wellness Incentive.
• Tuition Assistance.
• Career Pathways.

Pay

$90,000 to $110,000 per year.