Operations Supervisor

Position Summary

The Operations Supervisor is responsible for supervising collections activities in one or more lines of business within a division to achieve communicated safety and operational goals and creating an environment to encourage team engagement and professional growth and development.

Key Responsibilities

• Provide leadership to the operations team and develop team members to assist them in reaching individual goals and create a pipeline for advancement within Casella.
• Oversee drivers and helpers to ensure safety and operational goals are being met.
• Partner with the Operations Manager and Division Manager to implement tactical initiatives to drive functional excellence and goal achievement.
• Perform all onboarding procedures with newly hired drivers to ensure an understanding of Casella’s core values.
• Monitor and coach drivers’ performance and behaviors, recommending training or retraining as needed to ensure compliance with all company and safety policies.
• Investigate all accidents, customer and driver disputes, and complaints and ensure all applicable documentation is completed based on policies and procedures.
• Create logistical plans to reduce route hours using service conversions and container upsizing to improve density and efficiency of routes.
• Participate in training and other learning opportunities to expand knowledge of the company, products, sales, and services.
• Perform any other duties needed to help drive our vision, fulfill our mission, and/or abide by our core values.

Education, Experience & Qualifications

• High school diploma or GED (required)
• Clean CDL (required)
• OSHA 10 or 30 card (required)
• Legally eligible to work in the United States (required)
• Associate degree (preferred)
• 2–4 years of supervisory experience (preferred)
• Excellent verbal and written communication skills
• Ability to communicate effectively with internal and external customers
• Proficiency with Microsoft Office applications
• Ability to work under pressure and meet deadlines
• Ability to work independently and carry out assignments to completion

Attributes

• Responsible, team‑oriented individual who is committed to safety
• Strong verbal and written communication skills
• Committed to customer service and results‑oriented
• Ability to see the larger picture while focusing on detailed information

Benefits

• Medical, Dental, Vision, Life & Disability Insurance
• Maternity & Parental Leave
• Flexible Spending Accounts
• Discounted Stock Program
• 401(k) retirement plan
• Employee Awards
• Employee Assistance Plan
• Wellness Incentive
• Tuition Assistance
• Career Pathways
• Additional benefits

Pay

Hiring Range: $70,000‑$80,000