Operations Supervisor

About the role

Under the general direction of Operational Program Leadership, the Operations Supervisor is responsible for the day-to-day activities including the staff that supports the program. The supervisor will assist the manager in meeting the client contractual obligations.

Responsibilities

• Monitors employee job performance to ensure that all necessary tasks are completed in accordance with specifications and deadlines
• Conducts performance reviews and provides feedback to direct reports
• Assists with the coaching of staff
• Provides day-to-day instructions to team members on job responsibilities
• Helps associates resolve work-related issues
• Assists with the hiring and termination process
• Assists with the development of program training documents
• Ensures open communication with the staff
• Proactively identifies program issues and proposes ways to address concerns
• Maintains positive rapport with internal and external customers
• Understands contract obligations
• Assists in the development of project task plans and standard operating procedures
• Analyzes reports for trends and gives recommendations
• Reports all Adverse Events (AE) disclosed in alignment with training and Standard Operational Procedures (SOP)
• Maintains regular and reliable attendance, including being present, on time, and prepared for work as scheduled
• Performs other related duties as assigned

Requirements

• 3+ years of experience in a reimbursement HUB, specialty pharmacy, medical insurance, physician’s office, or healthcare setting
• Bachelor’s degree preferred
• Previous 1+ years supervisory experience is required

Skills

• Strong interpersonal skills and attention to detail
• Ability to communicate effectively both orally and in writing
• Ability to manage multiple tasks
• Working knowledge of Microsoft Office
• Ability to provide a climate for motivation and support
• Ability to appropriately delegate tasks

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to sit
• The employee must occasionally lift and/or move up to 10 pounds

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The noise level in the work environment is usually moderate

Schedule

• Must be flexible on schedule and hours
• Extensive travel is required (60% travel)

Pay

$57,000-$65,000 per year