Operations Supervisor
for each heading. Use - for any list of duties/requirements/benefits, and
for prose. Do NOT repeat job title as heading. Do NOT put Job ID/requisition numbers as headings. Remove boilerplate etc. Include a section only when posting has real, specific content for it. So we need to parse the description.
We have description: Birmingham Zoo Inc. (BZI) is a nonprofit... Position Summary ... Essential Functions ... Supervisory Responsibilities ... SAFETY ANALYSIS ... PHYSICAL DEMANDS ... Qualifications ... QUALIFICATION REQUIREMENTS ... Education And Work Experience ... Skills, Knowledge, And Desired Qualities ... Other Requirements ... HOURS OF WORK ... ORGAZATIONAL COMMITMENT ... APPLICATION PROCESS ... etc.
We need to extract sections: About the role (maybe from Position Summary and description of zoo). Responsibilities (Essential Functions). Requirements (maybe Education And Work Experience). Qualifications (maybe Skills, Knowledge, And Desired Qualities). Skills (maybe part of Qualifications). Benefits (none given). Pay (none). Schedule (HOURS OF WORK). Also maybe Safety Analysis and Physical Demands could be part of Requirements? But we only have allowed headings list; we can't add others. So we must map content to those headings if possible; if no content, omit section.
We need to preserve all substantive information, not invent or summarize away detail. So we need to include details from the posting under appropriate headings.
We need to decide what goes where.
- About the role: Could include Position Summary and description of zoo mission. So we can put a paragraph about the zoo and the role summary.
- Responsibilities: Essential Functions list (leading and participates in daily operations, trains staff, coordinates with events, establishes standards, supports operational systems, adheres to policies). Also maybe Supervisory Responsibilities (functional leadership, training, guidance). Also Safety Analysis? Might be considered responsibilities but we have no separate heading; we could include safety under Responsibilities as part of duties. But we must not invent headings; we can include safety details under Responsibilities as prose or list.
- Requirements: Education And Work Experience (high school diploma or equivalent required, approx three years experience preferred, etc). Also Other Requirements (health and safety requirements, TB testing, rabies vaccination, First Aid/CPR certification, driver's license, MVR check, travel). Also maybe Physical Demands? Could be considered requirements but we have no heading for physical demands; we could include under Requirements as well.
- Qualifications: Skills, Knowledge, And Desired Qualities (plan, organize, prioritize, communicate, integrity, professionalism, attention to detail, manage multiple responsibilities, maintain confidentiality, support team-oriented mission-driven environment). Also maybe Supervisory Responsibilities? But that's more responsibilities.
- Skills: Could be separate from Qualifications? The instruction says use headings for Skills as well. Might be redundant but we can include if there is content. The posting has "Skills, Knowledge, And Desired Qualities". That could go under Skills heading. Qualifications heading could contain Education And Work Experience and Other Requirements? But they also said Qualifications heading. Might be overlapping. We need to decide distribution to avoid thin sections. Perhaps combine Education/Experience under Qualifications, and Skills under Skills. But we also have Requirements heading; maybe Requirements = Education And Work Experience + Other Requirements (like certifications). Qualifications = Skills, Knowledge, And Desired Qualities. Skills heading maybe duplicate; we could omit Skills if we put under Qualifications. But we need to follow instruction: Use headings for those categories if content exists. If we put skills under Qualifications, we still need a Skills heading? Not required; we only include a heading if there is real specific content for it. So we can omit Skills heading if we decide to put skills under Qualifications. However, the instruction says "Use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It's just examples; we can omit any that lack content.
Thus we can have sections: About the role, Responsibilities, Requirements, Qualifications, Schedule. Possibly also Benefits? No content. Pay? No.
Now we need to extract content precisely, preserving all substantive information, not inventing or summarizing away detail. We must not omit details. So we need to include all details from the posting under those sections.
Let's list all substantive info:
From description:
- Birmingham Zoo Inc. (BZI) is a nonprofit, Association of Zoos and Aquariums-accredited Zoo and regional tourist attraction serving the greater Birmingham community and beyond. We advance wildlife conservation through responsible animal care, education, and local and global conservation efforts in support of our mission, Inspiring Passion to Conserve the Natural World.
- Position Summary: The Operations Supervisor is responsible for supporting daily operations to ensure the Zoo is clean, organized, and ready to deliver a high-quality, consistent guest experience. This role leads and participates in operational tasks across rides, attractions, janitorial services, and event logistics, and serves as a liaison with the Events team to support successful programs and activities. The Operations Supervisor contributes to coordination, communication, and implementation of operational practices that support efficiency, consistency, and safe operations. All employees serve as ambassadors of the Zoo and are expected to act in a professional manner consistent with the Zoo’s mission and its core values of Passion, Excellence, Teamwork, Stewardship, and Inclusion. This expectation applies when interacting with the public or when reasonably perceived as representing the organization.
- Essential Functions (list):
1. Leads and participates in daily operations as a working supervisor, supporting rides, attractions, janitorial services, and event logistics to ensure consistent guest experience and operational readiness.
2. Trains and supports staff, including developing training materials, coordinating onboarding, and ensuring staff receive appropriate training and certification for assigned duties.
3. Coordinates closely with the Events team to support planning and execution of events, including setup, breakdown, staffing, and operational needs.
4. Establishes and monitors standards for cleanliness, attraction operations, and daily checklists, and conducts routine inspections to ensure expectations are met.
5. Supports operational systems and resources, including scheduling, inventory, vendor coordination (e.g., waste management), and communication with leadership on daily operations and needs.
6. Adheres to all organizational policies and procedures as outlined in the Employee Handbook and applicable departmental guidelines.
7. This job description reflects the general nature of the work and is not intended to be an exhaustive list of all duties. This position may be assigned additional duties reasonably related to the employee’s primary responsibilities and organizational needs, provided such duties are within the employee’s training, experience, and safety requirements and do not materially change the nature of the position.
- Supervisory Responsibilities:
- For purposes of this job description, “staff” may include employees, volunteers, interns, and other assigned personnel.
- No direct supervisory responsibility for staff.
- Provides functional leadership through training, guidance, and reinforcement of established protocols to support consistency in daily operations.
- Serves as a resource and point of contact for staff, supporting adherence to operational, safety, and Organizational standards.
- SAFETY ANALYSIS:
- This position involves exposure to hazards common to outdoor and operational Zoo environments, including weather conditions, equipment, and other environmental factors.
- Specific training and procedures will be provided to maintain safety of people as the highest priority, followed by the safety of the animal collection.
- Use and understanding of personal protective equipment (PPE) is required based on assigned tasks and work conditions.
- Demonstrates the ability to safely operate equipment, vehicles, tools, and attractions, including adherence to established procedures and obtaining training or certification as applicable.
- Demonstrates the ability to follow cleaning and sanitation safety practices, including protocols related to Bloodborne Pathogens, and to work safely in public-facing environments with awareness of guests.
- Employees are required to follow all Zoo safety policies and procedures as outlined in the Employee Handbook and Emergency Procedure Manual and to promptly report injuries, incidents, or safety concerns through established reporting channels.
- PHYSICAL DEMANDS:
- Ability to stand, walk, bend, kneel, crouch, climb, and move for extended periods while supporting rides, attractions, and janitorial operations in indoor and outdoor environments.
- Ability to use hands, fingers, and tools or equipment required for assigned tasks, such as but not limited to cleaning, maintenance, ride operation support, and setup/breakdown activities.
- Ability to communicate effectively, including exchanging information with team members and guests in active, public-facing environments.
- Ability to routinely move, lift, or carry items up to 50 pounds or more, such as but not limited to cleaning equipment, supplies, and operational materials.
- Ability to work in varying environmental conditions, including exposure to weather, humidity, temperature changes, noise, water, and wet or uneven surfaces.
- Qualifications (QUALIFICATION REQUIREMENTS):
- Birmingham Zoo Inc. recognizes that skills and knowledge may be gained through a combination of education, paid employment, volunteer service, and other relevant experiences.
- Candidates who meet most of the qualifications for a position are encouraged to apply.
- Education And Work Experience:
- High school diploma or equivalent is required.
- Approximately three years of experience in operations or a related field is preferred, including experience supporting or leading staff; experience in a zoological institution, theme park, or similar environment is a plus.
- Skills, Knowledge, And Desired Qualities:
- Demonstrates the ability to plan, organize, and prioritize work efficiently while following established procedures and supporting operational goals.
- Communicates clearly and respectfully, including the ability to present information and collaborate effectively with others to meet deadlines.
- Demonstrates integrity, professionalism, and attention to detail, with the ability to manage multiple responsibilities, maintain confidentiality, and support a team-oriented, mission-driven work environment.
- Other Requirements:
- Employees working in or around animal areas may be required to meet health and safety requirements based on job duties and risk exposure, in accordance with applicable law. These requirements may include TB testing, rabies vaccination or titer verification, and documentation of other vaccinations.
- In situations where required documentation is not provided or current, employees may be required to use appropriate personal protective equipment (PPE), including an N95 respirator or similar protection, as determined by workplace safety protocols.
- May be required to obtain and maintain First Aid/CPR certification or be willing to complete training and certification as a condition of the role.
- Will be required to operate Zoo-owned vehicles (including golf carts), powered equipment, and/or ride or attraction systems. In such cases, must possess and maintain a valid driver’s license and an acceptable driving record in accordance with Zoo policy. A pre-employment Motor Vehicle Report (MVR) check will be conducted, and an annual MVR review is required.
- May be required to travel on occasion.
- HOURS OF WORK:
- Work schedules are based on operational needs and may include any combination of weekdays, weekends, evenings, holidays, and special events.
- Employees may be required to work during emergency situations or unusual operational circumstances.
- ORGAZATIONAL COMMITMENT (diversity statement, EEO, reasonable accommodations, equal opportunity employer). This is boilerplate; we should remove EEO/equal-opportunity boilerplate. The instruction says remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate. So we should omit the ORGAZATIONAL COMMITMENT section.
- APPLICATION PROCESS: Also boilerplate (applications accepted until filled, background screening, drug testing, at-will employment). Remove application instructions and legal boilerplate. So we omit.
Thus we need to include all substantive info from the sections we keep: About the role (mission, position summary), Responsibilities (essential functions + supervisory responsibilities + safety
for prose. Do NOT repeat job title as heading. Do NOT put Job ID/requisition numbers as headings. Remove boilerplate etc. Include a section only when posting has real, specific content for it. So we need to parse the description. We have description: Birmingham Zoo Inc. (BZI) is a nonprofit... Position Summary ... Essential Functions ... Supervisory Responsibilities ... SAFETY ANALYSIS ... PHYSICAL DEMANDS ... Qualifications ... QUALIFICATION REQUIREMENTS ... Education And Work Experience ... Skills, Knowledge, And Desired Qualities ... Other Requirements ... HOURS OF WORK ... ORGAZATIONAL COMMITMENT ... APPLICATION PROCESS ... etc. We need to extract sections: About the role (maybe from Position Summary and description of zoo). Responsibilities (Essential Functions). Requirements (maybe Education And Work Experience). Qualifications (maybe Skills, Knowledge, And Desired Qualities). Skills (maybe part of Qualifications). Benefits (none given). Pay (none). Schedule (HOURS OF WORK). Also maybe Safety Analysis and Physical Demands could be part of Requirements? But we only have allowed headings list; we can't add others. So we must map content to those headings if possible; if no content, omit section. We need to preserve all substantive information, not invent or summarize away detail. So we need to include details from the posting under appropriate headings. We need to decide what goes where. - About the role: Could include Position Summary and description of zoo mission. So we can put a paragraph about the zoo and the role summary. - Responsibilities: Essential Functions list (leading and participates in daily operations, trains staff, coordinates with events, establishes standards, supports operational systems, adheres to policies). Also maybe Supervisory Responsibilities (functional leadership, training, guidance). Also Safety Analysis? Might be considered responsibilities but we have no separate heading; we could include safety under Responsibilities as part of duties. But we must not invent headings; we can include safety details under Responsibilities as prose or list. - Requirements: Education And Work Experience (high school diploma or equivalent required, approx three years experience preferred, etc). Also Other Requirements (health and safety requirements, TB testing, rabies vaccination, First Aid/CPR certification, driver's license, MVR check, travel). Also maybe Physical Demands? Could be considered requirements but we have no heading for physical demands; we could include under Requirements as well. - Qualifications: Skills, Knowledge, And Desired Qualities (plan, organize, prioritize, communicate, integrity, professionalism, attention to detail, manage multiple responsibilities, maintain confidentiality, support team-oriented mission-driven environment). Also maybe Supervisory Responsibilities? But that's more responsibilities. - Skills: Could be separate from Qualifications? The instruction says use headings for Skills as well. Might be redundant but we can include if there is content. The posting has "Skills, Knowledge, And Desired Qualities". That could go under Skills heading. Qualifications heading could contain Education And Work Experience and Other Requirements? But they also said Qualifications heading. Might be overlapping. We need to decide distribution to avoid thin sections. Perhaps combine Education/Experience under Qualifications, and Skills under Skills. But we also have Requirements heading; maybe Requirements = Education And Work Experience + Other Requirements (like certifications). Qualifications = Skills, Knowledge, And Desired Qualities. Skills heading maybe duplicate; we could omit Skills if we put under Qualifications. But we need to follow instruction: Use headings for those categories if content exists. If we put skills under Qualifications, we still need a Skills heading? Not required; we only include a heading if there is real specific content for it. So we can omit Skills heading if we decide to put skills under Qualifications. However, the instruction says "Use