Operations Supervisor

About the role

The Operations Supervisor will lead our distribution center operations, combining strategic thinking with hands-on operational expertise. This role oversees daily warehouse activities, team development, supply chain management, and continuous process improvement.

Responsibilities

• Daily Distribution Management
• Oversee all distribution center operations, including receiving, picking, loading, shipping, will-call, and customer service
• Achie efficient workflows, process adherence, accurate inventory control, and optimized productivity metrics
• Coordinate daily operations with drivers, warehouse associates, and cross-functional teams to ensure on-time, accurate delivery
• Process Excellence & Continuous Improvement
• Identify and implement process improvements to increase efficiency, accuracy, and space utilization
• Lead continuous improvement initiatives using Six Sigma or similar methodologies
• Monitor KPIs, analyze performance gaps, and execute corrective action plans
• Team Leadership & Development
• Talent Management & People Development
• Recruit, train, coach, and develop warehouse staff while conducting performance evaluations and ongoing feedback
• Establish clear performance standards, accountability, and training programs
• Authority to recommend and implement disciplinary actions in partnership with Human Resources
• Foster a culture of safety, accountability, and excellence while recognizing high performers and addressing issues promptly
• Strategic Planning & Budget Management
• Assist in annual budget development and manage operational expenses
• Analyze operational data to support strategic decision-making and understand P&L impact
• Identify cost-saving opportunities without compromising service or quality
• Customer Service & Relationship Management
• Partner with customers, sales teams, vendors, and internal departments to ensure satisfaction and on-time delivery
• Resolve customer issues professionally and represent the distribution center in cross-functional initiatives
• Technology & Systems Management
• Leverage technology for operational excellence
• Utilize ERP, WMS, routing, and voice-picking systems to manage inventory, orders, and reporting
• Analyze data and generate reports to identify trends and operational improvements
• Safe & Compliance
• Ensure OSHA, hazmat, and company safety compliance while promoting a zero-incident culture
• Conduct safety inspections, incident investigations, and corrective action implementation
• Enforce PPE usage and lead safety initiatives by example
• Fleet & Equipment Management
• Oversee fleet operations, vehicle maintenance, forklifts, and warehouse equipment
• Manage preventive maintenance schedules and ensure efficient equipment utilization

Requirements

• Minimum 3 years of logistics or distribution management experience
• Associate's degree or equivalent combination of education and relevant work experience
• Proven track record of leading teams in a warehouse or distribution environment
• Demonstrated success in achieving operational goals and driving results

Qualifications

• Strong leadership skills with the ability to inspire, motivate, and develop teams
• Change agent mindset with the ability to drive process improvements
• Relationship-building expertise at all organizational levels
• Lives Integrity – acts with honesty and builds trust
• Inspires Achievement – motivates others to excel
• Delivers Results – consistently meets and exceeds goals
• Puts customers first in Customer Service
• Pursues continuous improvement in Drives Excellence
• Buils diverse, collaborative teams in Creates Inclusion
• Advanced Experience & Skills
• Route building/optimization software experience (e.g., Roadnet, Paragon)
• Previous fleet management experience with DOT compliance knowledge
• Exposure to Six Sigma, Lean, or other process improvement methodologies
• Voice-picking technology implementation or management experience
• Bilingual capabilities (English/Spanish) to effectively communicate with diverse teams
• APICS or other supply chain certifications (CSCP, CLTD)
• Experience in building materials, lumber, or the wholesale distribution industry
• Experience with change management and leading organizational transformations