Operations Supervisor

About the role

Manage people, materials, customer service and costs in the warehouse in alignment with Company policies and goals. This position impacts customer satisfaction and profitability.

Values and Business Practices: Customer First – We deliver on what we promise to our customers with a positive attitude; We treat everybody with respect and dignity; We operate with high business ethics; We are a good corporate citizen; We value our professional relationships; We strive to have a “Continuous Improvement Culture”; We are committed to the safety of our employees and our equipment/facilities.

Responsibilities

• Flexibility: Works the hours needed to support the business goals (including overtime, weekends and holidays); remains open‑minded, performs a wide variety of job tasks, transitions from task to task effectively (multi‑task).
• Reliability: Always present and punctual; arrives prepared for work; completes work in a timely, accurate and consistent manner; plan and schedule time off in advance; avoid unscheduled days off.
• Attitude: Maintains a “Whatever it Takes” attitude; lives by company stated values and inspires others.
• Willingness To Learn: Approaches new tasks with interest to learn; able to learn techniques as job task requirements change.
• Initiative: Seeks out additional work when job tasks are completed; goes above and beyond required tasks; participates in pre‑shift and department meetings; displays pride in work area by maintaining daily housekeeping; promotes teamwork and assists in all areas as needed.
• Quality Of Work: Maintains high standards despite pressing deadlines; produces accurate, thorough and professional work; understands importance of “Only Handle It Once – OHIO”; completes work correctly the first time.
• Follows Directions: Follows all written and verbal instructions provided by management, project leader, etc.
• Communication: Shares all information in a professional and factual manner ensuring the best decisions are made for the company; reports all issues to manager/supervisor.
• Appearance: Maintains an appropriate appearance and dresses in accordance with the established dress code guidelines.
• Safety: Follows all rules, guideline, and practices; informs supervisor/manager immediately if unsafe conduct or conditions arise.
• Productivity/Quality: Monitor and ensure operational metrics are achieved; ensure SOP and customer work instructions are followed; understand customer contract requirements; plan workflow and labor to achieve customer expectations; meet or exceed shipping accuracy of 99.9%; ensure all paperwork and data entry completed by 9 am next day and end of billing period by end of day; ensure all information sent out of the department is accurate and any errors tracked; perform cycle counts as detailed and record system entries; communicate all aspects of