Operations Supervisor (816110)

About the Company

We help job seekers and career changers prepare for and advance in careers with a focus on sustainable, high-growth, high-demand industries. Our committed and well-trained workforce professionals deliver comprehensive workforce solutions at integrated career centers, sector-focused centers, and community and partner sites.

Responsibilities

• Oversee the project's programmatic activities and operations.
• Review, recommend, report, and implement programs to ensure the project meets contractual obligations and compliance issues.
• Analyze processes and procedures to optimize performance.
• Define and set operational goals.
• Prioritize assignments and adjust or adapt service delivery as needed.
• Supervise staff (where applicable).
• Understand all technical aspects of the operational units.
• Maintain knowledge of applicable federal, state, and local laws, regulations, and policies related to welfare and workforce programs.
• Maximize performance and productivity.
• Direct and delegate staff responsibilities to meet and/or exceed performance standards.
• Review staff performance and recommend corrective actions as needed.
• Facilitate meetings with partners to promote full, frequent communication.
• Coordinate training activities to ensure all operations staff are properly trained to implement project activities effectively.
• Participate in the development and maintenance of standard operating procedures.
• Other duties as assigned.

Requirements

• Related Bachelor's Degree from an accredited college or university or equivalent experience.
• Experience organizing, planning, and developing program operations at a supervisory level.
• Demonstrated customer service skills.
• Excellent leadership, interpersonal, and human resource management skills.
• Proficiency in Microsoft Excel.