Operations Supervisor - 2nd Shift

Core Responsibilities

• Ongoing personal training which develops industry knowledge as well as sales and supervisory knowledge and skill
• Ensures Completion and reporting of all CMG Operations duties and KPI’s
• Ensures key performance metrics are fulfilled with applicable problem solving
• Sure onboarding, training needs and development of RC
• Ensure department schedules that support operational needs within budget
• Promote and protect department culture of professionalism
• Cordinate to ensure daily duties coverage with reporting to management
• Resolve escalations and use them to better the product, person and or process and increase sales and customer loyalty
• Accurate and on time reconciling and payables and receivables
• Arrange resources to accommodate special business, holidays, weather impacts, exceptions
• Communicate IT, procedural and other needs and participate in their designs; create process guides
• Other duties as assigned

Qualifications

• Proven/quantifiable leadership and supervisory skill
• Exceptional multi-tasking ability with changing and competing priorities
• Technical and mathematical proficiency
• Ability to drive performance of direct reports and lead a team in a fast paced environment
• Ability to work flexible hours and stay until the job is done
• College degree/certification and or proven industry knowledge and experience
• Excellent written and verbal communication skills
• Solid business acumen with strong interpersonal skills
• Proficiency in AS400, Microsoft Outlook, Word, Excel, and PowerPoint while keeping current with new technology
• Cultural sensitivity
• Positive attitude
• Excellent analytical and problem-solving skills
• Ability to negotiate
• Ability to carry out assigned projects to their completion

Skills

• Solid business acumen with strong interpersonal skills
• Proficiency in AS400, Microsoft Outlook, Word, Excel, and PowerPoint while keeping current with new technology
• Cultural sensitivity
• Positive attitude
• Excellent analytical and problem-solving skills
• Ability to negotiate
• Ability to carry out assigned projects to their completion