Operations Supervisor - 1st Shift

About the role

Manage people, materials, customer service and costs in the warehouse in alignment with Company policies and goals. This position impacts customer satisfaction and profitability. Values and Business Practices: Customer First – deliver on promises with a positive attitude; treat everybody with respect and dignity; operate with high business ethics; be a good corporate citizen; value professional relationships; strive for a “Continuous Improvement Culture”; committed to safety of employees and equipment/facilities.

Responsibilities

• Monitor and ensure operational metrics are achieved.
• Ensure SOP and customer work instructions are followed by assigned department.
• Understand customer contract requirements.
• Plan the workflow and labor to achieve customer expectations.
• Meet or exceed shipping accuracy of 99.9%.
• Ensure all paperwork and data entry is completed by 9am the next day and end of billing period by end of day.
• Ensure all information sent out of the department is accurate and any errors are tracked.
• Perform cycle counts as detailed by the company or the customer and record system entries.
• Communicate all aspects of the operation to the Operations Manager, including weekly report space utilization/layout.
• Participate in daily communications with Management Team.
• Follow food/safety SOPs and AIB standards; report equipment and facility building/grounds damage and repairs.
• Drive a culture of safety throughout the company to achieve safety goals and objectives.
• Enter all errors and safety incidents into Safety/Error Tracking Database.
• Follow security policies and SOPs.
• Ensure all department’s equipment and overall appearance is maintained as defined by the company; complete the monthly facility audit.
• Must have experience and be knowledgeable about Food Safety or be willing to receive training in Food Safety.
• Set clear goals and expectations for all direct reports; provide feedback at annual review meetings, one‑on‑one meetings or when necessary; properly document performance issues and create a PIP when deemed appropriate.
• Communicate company information via pre‑shift meetings.
• Continuously evaluate ways to improve the accuracy and efficiencies of department (identifying at least 2 significant improvements annually).
• Review SOPs with appropriate personnel following review schedule; seek expertise/best practices from peers and support departments (i.e., Information Systems, Human Resources, Operations Manager, etc.).
• Obtain approval for decisions that obligate the company and follow expenditure policy as outlined by Operations Manager.

Requirements

• Working knowledge of warehouse operations and WMS.
• Ability to motivate and drive a team to meet and exceed department and company goals.
• Ability to build successful relationships with customers.
• Experience with food safety or willingness to receive training in food safety.
• Strong communication skills – share information professionally and factually.
• Ability to follow written and verbal instructions.
• Maintain appropriate appearance per dress code.
• Commitment to safety – follow rules, report unsafe conditions.

Pay

Salary range: $65,000‑$90,000.

Schedule

Full‑time, exempt position; works hours needed to support business goals, including overtime, weekends, and holidays.