Operations Supervisor - 1st Shift

About the Role

The Operations Supervisor manages people, materials, customer service, and costs in the warehouse, aligning with company policies and goals. This role directly impacts customer satisfaction and profitability.

Responsibilities

• Understand customer contract requirements.
• Ensure all paperwork and data entry is completed by 9 am the next day and by the end of the billing period.
• Perform cycle counts as detailed by the company or customer and record system entries.
• Achieve Daily Revenue P & L Metric (overall green status) and keep information current within 48 hours.
• Work with direct reports to implement corrective actions when metrics fall below green status.
• Manage overall equipment needs and supply ordering.
• Plan daily labor to match inbound/outbound activity.
• Ensure Safety Policies are followed and enforced, developing corrective actions based on incident trends.
• Complete monthly audits (Hoist Inspection, First Aid Medication Log, Safety Board Information Review, etc.).
• Review and update SOPs, policies, procedures, and work instructions monthly.
• Develop and document customer-specific processes and work instructions.
• Ensure no customer loss due to quality/performance issues and meet KPI metric objectives.
• Follow the established Training Program and ensure employee training is documented.
• Maintain food safety standards, ensuring readiness for audits and tours.
• Maximize storage density following customer or company guidelines.

Qualifications

• Ability to motivate and drive a team to meet and exceed department and company goals.
• Ability to build successful relationships with customers.
• Working knowledge of warehouse operations and WMS.

Company Values and Expectations

The company prioritizes customer satisfaction, ethical business practices, continuous improvement, and employee safety. Expectations include flexibility, reliability, a positive attitude, willingness to learn, initiative, quality of work, adherence to directions, professional communication, appropriate appearance, and commitment to safety.

Pay

$70,000.00 to $75,000.00/Yearly

Schedule

1st Shift, Monday - Friday