Operations Strategy Execution Manager

Location: CA - Westlake Village

About the role

As an Operations Strategy & Execution Manager, you'll conduct detailed assessments of our current operation process on an ongoing and regular basis. You’ll work with various departments to enhance and streamline the operations process for AmeriHome. You’ll maintain consistent communication with team members and managers, participate in managing vendors, address reporting needs, and lead user acceptance testing on different applications.

Responsibilities

• Map end-to-end workflows (source docs, field source, impacts to other roles, alerts, business rules, etc.).
• Identify opportunities to streamline processes, reduce cycle times, improve ILQA and QC quality.
• Identify opportunities between operations and the training team (Gap analysis).
• Coordinate application release impacts with the Training team; assist with creation of job aids as applicable.
• Enhance user experience with Encompass and implement permanent fixes for workarounds.
• Identify opportunities to leverage automation with AI, robotics, and machine learning; find and vet vendors for these initiatives.
• Identify risks in our process (HMDA, CFPB, TRID, etc.).
• Create and present relevant information (trends, accomplishments, opportunities, etc.) for management meetings.
• Act as a liaison between operations and BSA/BI.

Requirements

• 5+ years of related experience in Process Analysis, Process Ownership, or a similar field.
• High school diploma required; Bachelor's degree in a related field preferred.
• Intermediate knowledge of the residential mortgage industry in Correspondent or Retail Lending, including sales, operations, capital markets, and/or other residential mortgage products and services.
• Entry-level knowledge of applicable regulatory and legal compliance obligations, rules, and regulations, industry standards, and practices.
• Intermediate to advanced experience with Microsoft SQL Server and Excel VBA.
• Intermediate to advanced experience with mortgage software (Encompass).
• Advanced speaking and writing communication skills.

Pay

Salary range for new hires is generally $92,450.00 - $114,000.00 for Westlake Village, CA. Salary amount is determined by specific job location. The role may also be eligible for annual bonus/incentives.

Benefits

• Competitive salaries and an ownership stake in the company.
• Medical and dental insurance.
• Paid time off.
• 401k matching program.
• Tuition assistance program.
• Employee volunteer program.
• Wellness program.
• Opportunities to bolster business knowledge and gain hands-on experience in company operations and financial management.