Operations Strategy Execution Manager

What You'll Do

• Conduct detailed assessments of our current operation process on an ongoing and regular basis.
• Work with various departments to enhance and streamline the operations process for AmeriHome.
• Maintain a consistent and constant flow of communication with team members and managers.
• Participate in managing various vendors, addressing reporting needs, and leading user acceptance testing on different applications.
• Map end-to-end workflows (source docs, field source, impacts to other roles, alerts, business rules etc.).
• Identify opportunities to streamline process, reduce cycle times, improve ILQA and QC quality.
• Identify opportunities between operations and training team (Gap analysis).
• Coordinate application release impacts with the Training team; assist with creation of job aids as applicable.
• Enhance user experience with Encompass and implement permanent fixes for workarounds.
• Identify opportunities to leverage automation with AI, robotics/machine learning. Find and vet out vendors to this regard.
• Identify risks in our process (HMDA, CFPB, TRID etc…).
• Create and present relevant information (trends, accomplishments, opportunities, etc.) as needed for management meetings.
• Act as a liaison between operations and BSA/BI.

What You'll Need

• 5+ years of related experience in Process Analysis, Process Ownership or similar field.
• High school diploma required; Bachelor's degree in related field preferred.
• Intermediate knowledge of residential mortgage industry in Correspondent or Retail Lending including; sales, operations, capital markets and/or other residential mortgage products and services.
• Entry level knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices.
• Intermediate to advanced experience with Microsoft SQL Server and Excel VBA.
• Intermediate to advanced experience with mortgage software (Encompass).
• Advanced speaking and writing communication skills.

Compensation

Salary range for new hires is generally $92,450.00 - $114,000.00 for Westlake Village, CA. Salary amount is determined by specific job location. In addition, the role may be eligible for annual bonus/incentives earned.

Benefits You'll Love

• Competitive salaries
• An ownership stake in the company
• Medical and dental insurance
• Time off
• A great 401k matching program
• Tuition assistance program
• An employee volunteer program
• A wellness program
• Opportunity to bolster your business knowledge, learning the ins and outs of how successful companies operate and manage their finances, giving you invaluable hands-on experience to help grow your career

About The Company

AmeriHome Mortgage is a Western Alliance Bank company. Western Alliance Bank, Member FDIC, is a wholly owned subsidiary of Western Alliance Bancorporation. Serving clients nationwide, Western Alliance Bank includes six legacy bank brands — Alliance Association Bank, Alliance Bank of Arizona, Bank of Nevada, Bridge Bank, First Independent Bank and Torrey Pines Bank — that remain part of the company's heritage.