Operations Strategist - Recovery Operations

About the role

This position will work with employees and management to develop and maintain a dynamic service culture. It is a hands-on, customer-focused role responsible for assisting managers in handling operational needs.

Responsibilities

• Initiatives & Projects (35%)
  • Lead complex, specialized initiatives around technology solutions for the department with limited supervision.
  • Make implementation decisions for third-party applications based on Allied requirements and client needs to meet strategic objectives.
  • Create process project plans for the center of excellence, setting clear objectives.
  • Handle multiple projects and meet deadlines.
  • Identify and execute initiatives to standardize efficiency.
  • Track the success rate of released initiatives to ensure effectiveness.
• Analyzes Center of Excellence Data (35%)
  • Analyze and create monthly, quarterly, and ad-hoc reports to evaluate statistics and present recommendations for emerging trends and workflow improvements.
  • Develop and deploy training materials during large initiative implementations.
  • Ensure quality assurance, productivity, and department standards are maintained through gap analysis of performance versus targets.
  • Prioritize, assign, and organize workflow.
• Division Goals (30%)
  • Work with management and cross-functional teams to achieve divisional goals with a direct impact on departmental results.
  • Serve as a consultant for clients and internal employees on operational questions.
  • Handle customer and lender concerns/requests effectively.
  • Use clear and concise oral communication and accurately compose written materials.
  • Foster an environment of trust, open communication, creative thinking, and cohesive team effort while maintaining a high-quality work environment.
  • Assist, train, and communicate with internal and external stakeholders regarding specialized and new workflows.

Requirements

• High School diploma required; Bachelor’s degree preferred.
• 5–7 years of relevant work experience.

Benefits

• Medical, dental, and vision insurance coverage.
• 100% company-paid life and disability coverage.
• 401k options with company match.
• Three weeks of PTO by the end of the first year.
• Career growth opportunities, including internal promotions and diverse career paths within the organization.