Operations Specialist WF1

About the role

The Operations Specialist is the first point of contact for all candidates entering the Workforce1 Career Centers and plays a critical role in ensuring a welcoming, organized, and professional experience. This role supports both Fordham and Hunts Point centers by managing intake, front desk operations, and timely data entry. In addition, the Specialist provides operational support across both sites — including data quality control, reporting support for staff and the marketing team, room scheduling, event setup, and special projects — and assists with marketing efforts as needed.

Responsibilities

• Greet candidates, provide customer service, and serve as the first point of contact for all visitors.
• Conduct intake for candidates, ensuring accurate and timely data entry into program systems.
• Manage front desk functions including phone coverage, candidate flow, and appointment check-ins.
• Data Quality & Reporting:
  • Enter and update candidate information with accuracy and attention to detail.
  • Perform data quality checks to ensure compliance with Workforce1 and SBS protocols.
  • Pull reports to support staff, the Strategic Operations Manager, and the marketing team.
  • Flag discrepancies or errors and work with the operations team to correct them.
• Operational Support (Both Centers):
  • Aid with compliance-related tasks and process documentation.
  • Manage room scheduling and monitor usage to prevent conflicts.
  • Support logistics and room setup for workshops, recruitment events, and community partner activities.
  • Track center calendars and coordinate events to ensure smooth scheduling across departments.
• Events, Outreach & Marketing:
  • Support and host virtual and in-person recruitment events.
  • Aid with logistics, setup, and candidate coordination.
  • Make outbound calls for event promotion, appointment reminders, and candidate engagement.
  • Aid with marketing and outreach efforts for workshops, employer events, and community initiatives as needed, including providing report support to the marketing team.
• Flexibility & Cross-Center Support:
  • Float between Fordham and Hunts Point Workforce1 Career Centers as needed.
  • Travel to offsite events to provide intake, outreach, and logistical support.

Requirements

• High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred.
• Prior experience in customer service, reception, intake, or administrative support.
• Strong organizational skills with the ability to manage time and prioritize multiple responsibilities.
• Excellent communication and interpersonal skills with the ability to work with diverse populations.
• Proficiency in Microsoft Office Suite and comfort with data entry and reporting tools.
• Ability to travel between centers and attend offsite events.

Preferred Skills

• Experience in workforce development, nonprofit, or human services environment.
• Bilingual or multilingual skills a plus.
• Strong attention to detail, especially in data entry and reporting.
• Familiarity with marketing/event support and comfort working in fast-paced environments.