Operations Specialist – TS/SCI Clearance | Virginia Beach, VA

About the role

Cambridge International Systems, Inc. is seeking an Operations Specialist to support operations in Virginia Beach, VA. This is a full-time CONUS position requiring an active DoD TS/SCI clearance. As an Operations Specialist, you will play a critical role in 24/7 operations that serve U.S. government missions. This role falls under Systems Support Specialist within our compensation framework.

Responsibilities

• Serve as a member of a 24/7 support team responsible for overseeing daily operations
• Work within a team standing a rotating watch to ensure project deliverables
• Monitor operations including mission and support systems (generators, HVAC, etc.) and leverage a wide range of accesses and technical tools to immediately fix many of the technical issues that hinder the mission
• Monitor IT mission equipment including servers, clients, routers, switches, telecommunications cabling, etc.
• Provide basic troubleshooting skills to resolve problems
• Act as escalation manager liaison between operations and support elements for rapid restoration notification
• Provide timely updates to customers, Senior Leadership and the Program Manager for situational awareness documentation
• Conduct pass down briefings, maintain pass down logs and present to on-coming watch teams
• Train and mentor newly assigned and/or junior watch standers
• Prepare and administrate the preparation of operations procedures and initiate ongoing updates and changes
• Conduct routine project status meetings with Government Project Managers and company project team and help identify project challenges and risks while offering alternatives to achieve success and continually improve enterprise processes
• Facilitate or participate in the creation of document deliverables, such as Standard Operating Procedures (SOP), System Assessments, Project Status Reports, etc. prior to submitting to the Government
• Instruct craft personnel and technical staff in equipment and systems operations, equipment maintenance methods, safe work practices, and procedures, and administer apprenticeship programs
• Ensure project deadlines are kept and ensure tasks remain within project scope
• Assist in the operations and maintenance of an organization, branch, plant, or department by performing complex technical work and directing others as assigned in the operation
• Provide front-line and high-level IT hardware, software, and network support to internal and/or external clients to simplify and enhance their IT experience
• Reply to requests for technical assistance; identify, troubleshoot, and resolve technical issues related to hardware, software, and networks; and escalate technical issues if unable to resolve
• Support core business applications, virtual environments, firewalls, and networking
• Plan, design, configure, and implement IT hardware and software systems; and monitor and maintain both physical and virtual servers, appliances, and applications

Qualifications

Required:

• Minimum High School and four (4) years' experience working in a team environment
• Must have a current and active DoD Top Secret security clearance with the ability to obtain a TS/SCI
• Proficient with modern IT tools and infrastructure technologies

Preferred (Nice to Have):

• Act as escalation manager liaison between operations and support elements for rapid restoration notification
• Show initiative and the ability to work within a team while keeping Cambridge management informed of shifting priorities and challenges
• Well organized and detail orientated
• Ability to follow Standard Operating Procedures (SOP)
• Willing and able to work shift, overtime, holidays, and weekends as required
• Ability to establish confidence and credibility with managers and senior level Navy leaders and the ability to foster open communications within teams
• Work effectively in diverse environments to include civilians, military, and contractors
• Concurrently handle multiple issues and assignments
• Works on assignments requiring considerable judgment and initiative
• Develops solutions to routine technical problems of limited scope following detailed instructions
• Proficient with modern IT tools and infrastructure technologies

Pay

Salary Range: $70,000.00 - $80,000.00

Benefits

• Medical, dental, vision, life, accident, and critical illness insurance
• 401(k) immediate vesting and match
• Paid time off and company holidays
• Generous tuition & training support
• Relocation assistance
• Sign-on and performance-based bonuses
• Employee referral program
• Access to Tickets at Work, EAP, wellness initiatives, and more