Operations Specialist, Remote Assistance

About The Team

DoorDash Labs is an independent team within DoorDash. We explore robotics and automation to transform last-mile logistics in the long term. If you have a passion for applying robotics solutions in a service used by millions of people, then we want to talk to you!

About The Role

We’re looking for motivated individuals to help manage robots on public roads and provide valuable feedback to team leads for system improvements. This may include some public road testing and staying flexible with other tasks as needed. You’ll report to the shift lead and play a key role in keeping operations running smoothly.

Shift

This role requires flexible hours/days, ranging from 6AM to 11 PM, Monday through Sunday.

What You Will Do

• Foster a culture of safety, inclusivity, and open communication within the team.
• Become proficient in the software used for Remote Assistance operations.
• Support robots by using our remote system to efficiently address their needs.
• Collaborate with the team to identify inefficiencies, offering feedback to shift lead(s) to continually improve team efficiency.
• Aid operators in their daily activities, ensuring adherence to Remote Assistance standards.

What We’re Looking For

• 2+ years of autonomous and/or robotics operations background experience.
• Strong skills in Google Suite applications such as Sheets, Docs, Slides, Forms, and Calendar.
• Ability to communicate via Slack clearly and effectively, both in writing and verbally.
• Self-motivated, quick to learn, and able to perform well under pressure.
• Well-organized and attentive to detail.
• Foster a strong safety culture by ensuring operations are safe and efficient.
• Experienced in Jira, issue reporting/ticketing tools to collect feedback, schedule fixes, and track progress.

Paid Time Off Details

• Salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.
• Hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).

Benefits

• Comprehensive benefits package including a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act).
• Medical, dental, and vision benefits.
• 11 paid holidays.
• Disability and basic life insurance.
• Family-forming assistance.
• Mental health program.

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We used Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provided Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023. We resumed using Covey Scout for Inbound again on June 29, 2024, and ceased using Covey Scout for Inbound on April 30, 2026. The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: https://getcovey.com/nyc-local-law-144.

Statement of Non-Discrimination

In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply.