Operations Specialist (PandS)

About the Company

Apex Fintech Solutions (Apex) powers innovation and the future of digital wealth management by building tech-forward solutions that help simplify, automate, and facilitate access to financial markets for all. Our robust suite of fintech software supports clients such as Stash, Betterment, SoFi, Webull, and eToro, collectively powering access to the stock market for over 22+ million end customers.

At Apex, we are changing how the securities industry operates by reinventing the status quo, which was manual, slow, and accessible only by the ultra-wealthy. We're digitizing and democratizing systems so that everyone has an opportunity to invest. Our global team of over 1,000 employees across offices in Austin, Dallas, Chicago, New York, Portland, Belfast, and Manila is shaping the future of financial innovation.

We’re proud to be recognized for our innovative work, purpose-driven culture, and collaborative environment, including awards such as Best Places to Work (BuiltIn), WealthTech of the Year (US FinTech Awards), and The World’s Top 250 Fintech Companies (CNBC).

About the Role

This is an exciting opportunity for an Operations Specialist to join our Purchase & Sales (P&S) department in our growing Fintech organization. Apex is seeking a detail-oriented and customer-focused Operations Specialist to support daily trade processing and client service within our P&S department.

In this role, you will serve as a key point of contact for internal and external clients, ensuring trade postings, corrections, and reconciliations are handled accurately and within service level agreement (SLA) guidelines. This role is an excellent launching point for individuals looking to build a career in financial services operations, offering exposure to equities, fixed income, and derivative products while developing foundational knowledge of clearing and custody operations, FINRA regulations, and cross-functional collaboration.

If you are energized by fast-paced environments, thrive on problem-solving, and want to make an immediate impact on the team from day one, we would love to meet you!

We are looking for someone who:

• Is passionate – You have a genuine passion for people and developing relationships.
• Is motivated – You are driven to be the best, challenge yourself, set and crush goals, and help your teammates do the same.
• Is collaborative – You partner with stakeholders throughout the organization to cultivate a thriving workplace and strong cultural foundation.
• Wants to make an impact – You set high standards for your work and are dedicated to helping employees achieve greater satisfaction and superior results.
• Operates with integrity – You always conduct yourself with honesty and operate ethically. You say what you mean, and mean what you say.

Responsibilities

• Customer Service
  • Work with and offer assistance to internal and external customers with questions regarding trade postings and corrections.
  • Ensure customer inquiries are completed in accordance with service level agreement (SLA) guidelines.
  • Respond to inquiries in a professional and timely manner, escalating issues to management when appropriate.
  • Build and maintain positive relationships with internal teams and external clients to support effective resolution of trade-related matters.
• Trade Processing & Reconciliation
  • Process and verify daily purchase and sale transactions across equities, fixed income products, and derivatives.
  • Identify and resolve trade discrepancies, out-of-balance conditions, and posting errors in a timely manner.
  • Assist with the resolution of escalations during option expiration events.
  • Coordinate with counterparties and internal teams to facilitate accurate and timely trade settlement.
• Supervisory Oversight and Compliance
  • On a daily basis, review and complete supervisory oversight and provide updates to management as needed.
  • Maintain familiarity with FINRA regulations and industry standards; identify documentation and processing irregularities and outline corrective measures.
  • Operate in compliance with applicable regulatory requirements and internal policies at all times.
  • Contribute to process improvement initiatives by flagging recurring issues and suggesting operational enhancements.

Skills

• Domain Knowledge: Basic understanding of financial markets, trade processing, and clearing/custody operations, including equities, fixed income, and derivatives.
• Customer Focus: Exceptional ability to manage client inquiries professionally, meet SLA commitments, and build strong working relationships with internal and external stakeholders.
• Detail-Oriented: Strong attention to accuracy in trade posting, corrections, and reconciliation to minimize errors and downstream impact.
• Communication: Clear verbal and written communication skills, with the ability to translate complex trade issues into actionable steps for clients and leadership.
• Adaptability: Ability to remain calm and effective in a fast-paced, dynamic environment with shifting priorities and high-volume workloads.
• Analytical Mindset: Ability to identify irregularities in trade processing and documentation, and propose corrective measures proactively.
• Collaborative Partnership: Comfortable working across Operations, Compliance, and Technology teams to drive issue resolution and process improvement.
• Technical Proficiency: Microsoft Office skills (Excel required); SQL experience is a strong plus.

Requirements

• Industry Experience: 1-2 years of experience in financial services operations, trade processing, or a related field; entry-level candidates with a relevant degree and a strong desire to learn are encouraged to apply.
• Education: Bachelor's degree or equivalent experience required; a degree in Finance, Business, Economics, or a related field is a plus.
• Licenses: SIE, Series 99, or Series 7 required or to be obtained within 90 days of hire.
• Customer & Client Interaction: Experience working with internal and external clients in a professional setting; strong customer service and problem-solving skills.
• Technical Proficiency: Microsoft Office tools including Excel; SQL experience is a strong plus for data queries and reconciliation support.
• Attention to Detail: Must be detail-oriented and focused on accuracy and customer satisfaction in a high-volume environment.
• Multi-tasking: Demonstrated ability to manage competing priorities while maintaining strong attention to detail and composure under pressure.

Why You Might Love Us

• We are a leader in the space with an amazing track record of success and a culture of ongoing innovation.
• The team is motivating—you’ll work with energetic, smart, and determined people, managed by the best.
• Your work will be immediately impactful; you’ll see your direct contribution to the department and won’t just be another cog in the wheel.

Why You Might Not Like Working for Us

• You do not like change—this is not a job for someone who prefers predictability. The market is dynamic, and so is the work.
• You are not collaborative—we work together to ensure the best solutions for our internal teams. If you prefer to work independently, this might not be the right fit.
• You like task singularity—this role requires multi-tasking and the ability to switch gears smoothly while juggling competing priorities.

Benefits

• Healthcare benefits (medical, dental, vision, EAP).
• Competitive PTO.
• 401k match.
• Parental leave.
• HSA contribution match.
• Paid subscription to the Calm app.
• Generous external learning and tuition reimbursement benefits.

Schedule

At AFS, we offer a hybrid work schedule for most roles that allows employees to have the flexibility of working from home and one of our primary offices.