Operations Specialist II

About the role

Aldridge Pite, LLP is a multi-state law firm that focuses heavily on the utilization of technology to create workflow synergies with its clients and business partners. The firm is a full-service provider of legal services to depository and non-depository financial institutions, including banks, credit unions, mortgage servicing concerns, institutional investors, private firms, and other commercial clients. The Operations Support Specialist will be responsible for processing SCRA/BK checks, performing quality control reviews, preparing affidavits, drafting and uploading foreclosure chronologies, and handling client requests for foreclosure timeline information. This position is fully remote with hours from 11:00 AM to 8:00 PM EST.

Responsibilities

• Run SCRA/BK checks and view/confirm results via automation
• Perform quality control of all SCRA and BK checks uploaded to client systems
• Prepare affidavits for client/attorney execution
• Draft and upload detailed foreclosure chronologies
• Handle client communications regarding SCRA/Pacer and chronologies
• Assist with process improvement and file management
• Communicate with other departments regarding performance summaries and process remediation

Requirements

• Bachelor’s degree required or default related experience
• Basic foreclosure knowledge preferred
• Experience with client systems, Excel, and Word
• Proficiency in software tools including Word, Excel, Outlook, and the Internet
• Strong written and verbal communication skills
• Excellent customer service for internal and external customers
• Ability to identify and solve issues in a timely manner
• Team player willing to assist others in the department
• Extremely organized with strong multi-tasking abilities
• Conscientious regarding work completion, deadlines, time management, and attendance
• Takes initiative in overcoming obstacles and identifies necessary actions
• Demonstrates commitment to the firm’s vision, mission, and core values
• Analytical, detail-oriented, and capable of working at a fast pace
• Develops professional relationships and builds rapport with others
• Strong work ethic and willingness to adapt to change

Benefits

• Company-paid life and disability insurance plans
• Medical, dental, and vision plans with prescription coverage
• 401(k) retirement savings plan
• Flexible scheduling (within reason, depending on position)
• Generous PTO plan for all full-time employees
• Full equipment station at no cost for remote employees, including dual monitors
• Employee Assistance Plan offering free 24/7 counseling and consulting services
• Wellness programs and employee discounts
• Learning and development training opportunities for personal and professional growth