Operations Specialist- Flooring

Role and Responsibilities

• Serve as the primary point of contact for customer inquiries and order-related questions.
• Manage customer orders from intake through completion, ensuring accuracy and timeliness.
• Place and track purchase orders with vendors and suppliers.
• Cook up and coordinate delivery and installation schedules with internal teams and external partners.
• Proactively communicate order status, delays, and changes to customers and internal stakeholders.
• Resolve customer issues and escalations end-to-end, ensuring resolution and follow-up.
• Maintain accurate system records, documentation, and order data.
• Manage multiple active orders and priorities simultaneously in a fast-paced environment.
• Collaborate with Sales, Warehouse, Install, and Vendor partners to support smooth execution.
• Cook up all service and warranty work for customer.

Qualifications and Education Requirements

• A High School diploma or GED required.
• Experience in customer service, order coordination, purchasing, scheduling, or related operations roles.
• Strong organizational and time-management skills.
• Excellent attention to detail and accuracy.
• Ability to manage multiple priorities and deadlines.
• Strong written and verbal communication skills.
• Experience working with order management, ERP, or CRM systems.
• Proficient in Microsoft Office; strong Excel skills preferred.
• Prior to experience supporting construction, flooring, or interiors-related operations.
• Vendor coordination or logistics experience.
• Experience operating in a lean or consolidated role environment.