Operations Specialist – EH&B Offshore Operations Subject Matter Expert
About the role
The Operations Specialist on the Offshore Business Operations Team in the Employee Health and Benefits area supports firm growth and success by providing guidance, managing projects, and driving operational excellence.
Responsibilities
Writing, updating, and training standard operating procedures.
Ensuring process and product output meet regulatory and internal control requirements, tracking quality metrics, and recommending improvements.
Analyzing feedback, proposing suggested actions, creating reporting and presentations, and addressing ad-hoc reporting needs.
Supporting management teams and processes for continuous improvement of efficiency and quality within the team.
Contributing to the achievement of Operations team Service Level Agreements (SLA), Key Performance Indicators (KPI), and business objectives.
Maintaining workload to meet individual SLA, KPI, and Quality targets.
Disseminating information and coordinating projects, leveraging best practices for operational excellence.
Maintaining a basic understanding of core aspects of relevant Insurance and related legislation.
Requirements
College Degree or equivalent education, training, and work-related experience.
Three years of experience within the Employee Health and Benefits industry.
Highly effective written/verbal communication and facilitation skills.
Proven ability to act with responsiveness, urgency, and professionalism in all matters while prioritizing responsibilities and proactively accomplishing goals.
Demonstrated proficiency in basic computer applications, such as Microsoft Office software products.
Qualifications
Knowledge of Employee Health and Benefits specific systems and applications (plus).
Skills
Strong organizational and project management skills.
Excellent problem-solving and decision-making abilities.
Ability to work independently and as part of a team.
Attention to detail and strong analytical skills.
Benefits
Generous time off, including personal and volunteering.
Tuition reimbursement and professional development opportunities.
Hybrid Work.
Charitable contribution match programs.
Stock purchase opportunities.
Pay
The applicable base salary range for this role is $64,700 to $120,400. The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis.
Schedule
This position offers a hybrid schedule.
Benefits
Health and welfare benefits.
Tuition assistance.
401K savings and other retirement programs.
Employee assistance programs.
Application
Applications will be accepted until: October 31, 2026.
Company Information
We are a division of Marsh McLennan Agency, a business insurance, employee health & benefits, retirement, and private client insurance solutions provider. We are an Equal Opportunity Employer and proud to foster a workplace environment that reflects the diversity of our clients and communities.