Operations Specialist – EH&B Offshore Operations Subject Matter Expert

Key Responsibilities

• Writing, Updating and Training Standard Operating Procedures
• Upholding quality standards by ensuring that process and product output meet regulatory and internal control requirements, tracking quality metrics, recommending improvements, and guiding the business on quality control issues.
• Analyze feedback, propose suggested actions, create reporting and presentations relating to ad-hoc reporting.
• Drives operational support of management teams and processes for continuous improvement of efficiency and quality within the team.
• Contributes to the achievement of Operations team Service Level Agreements (SLA), Key Performance Indicators (KPI) and business objectives.
• Manages and prioritizes own workload to meet individual SLA, KPI and Quality targets.
• Disseminates information to and coordinate projects, leveraging best practices to achieve operational excellence.
• Maintains a basic understanding of the core aspects of relevant Insurance and related legislation.

Requirements

• College Degree or equivalent education, training and work-related experience
• Three years of experience within the Employee Health and Benefits industry
• Highly effective written/verbal communication and facilitation skills
• Proven ability to act with responsiveness, urgency and professionalism in all matters while prioritizing responsibilities and proactively accomplishing goals
• Demonstrated proficiency in basic computer applications, such as Microsoft Office software products.

Qualifications

• Knowledge of Employee Health and Benefits specific systems and applications

Benefits

Generous time off, including personal and volunteering
Tuition reimbursement and professional development opportunities
Hybrid Work
Charitable contribution match programs
Stock purchase opportunities

To learn more about a career at McGriff, a division of Marsh McLennan Agency, check us out online: https://www.mcgriff.com/

To view additional career opportunities, visit http://marshmma.com/careers

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We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.