Operations Specialist-Customer Srvc-Weekend (20335)

Tasks

• Confer with supply chain planners to forecast demand or create supply plans that ensure availability of materials or products.
• Monitor forecasts and quotas to identify changes or to determine their effect on supply chain activities.
• Define performance metrics for measurement, comparison, or evaluation of supply chain factors, such as distribution cost or availability.
• Analyze customer needs to determine how to increase service scope, reduce waste, or optimize customer service.
• Develop procedures for coordination of supply chain management with other functional areas, such as sales, marketing, finance, production, or quality assurance.
• Aid in the negotiation of prices and terms with suppliers and/or vendors.
• Meet with suppliers to discuss performance metrics, to provide performance feedback, or to discuss production forecasts or changes.
• Implement new or improved supply chain processes.
• Design or implement supply chains that support business strategies adapted to changing market conditions, new business opportunities, or cost reduction strategies.
• Maintain supplier performance to assess ability to meet quality and delivery requirements.
• Participate in the coordination of new facilities implementation.
• Select transportation solutions to maximize economy by combining shipments or consolidating warehousing and distribution.
• Develop or implement procedures or systems to evaluate or select suppliers.
• Document physical supply chain processes, such as workflows, cycle times, position responsibilities, or system flows.
• Develop forecasts or standard cost lists.
• Assess appropriate material handling equipment needs and staffing levels to load, unload, move, or store materials.

Work Activities

• Generate P.O.D. exception reports for your station.
• Utilize exception reports as tracing worksheets.
• Utilize all pertinent aspects of the PGL phone system.
• Utilize all pertinent published resources.
• Obtain proof of deliveries on all shipments generated by your station.
• Give proof of deliveries, flight information, shipment history and other computer accessed information upon client request.
• Utilize the computer system on every call received or made.
• When requested, be able to supply Shipment location and status, Last action taken on the shipment every shipment & full shipment history.
• Follow up on every shipment generated by your station.
• Recognize potential challenges in routing and pay special attention to them.
• On every call, note all pertinent information received or given in the memo section of the alert screen.
• Update any changes in regards to routing in the Routing section of the Alert screen.
• Accrue accurate cost, looking out for the financial interest of our clients and PGL.
• Justify agent charges by noting any special requirements relevant to the services provided.
• Generate turnover log for fellow employees each day.

Qualifications

• Years of Experience: 1-3 Years of logistics services and/or warehouse fulfillment experience
• AOG experience a plus
• Hazmat certification a plus
• Experience With All Requisite Compliance And Regulatory Requirements
• Willing to work variable schedule, including overtime, weekends and holidays
• Education and Experience:
• Industry related degree and/or certification
• Knowledge:
• Transportation — Knowledge of principles and methods for moving freight or goods by air, rail, sea, or road, including the relative costs and benefits.
• Customer and Personal Service — Knowledge of principles and methods for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Public Safety and Security — Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
• Mathematics — Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
• English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Skills:
• Active Listening
• Speaking
• Critical Thinking
• Negotiation
• Time Management
• Complex Problem Solving
• Service Orientation
• Coordination
• Judgment and Decision Making
• Monitoring
• Reading Comprehension
• Speech Recognition
• Written Comprehension
• Speech Clarity
• Near Vision
• Problem Sensitivity
• Speech Clarity
• Written Expression
• Deductive Reasoning
• Inductive Reasoning
• Abilities:
• Oral Comprehension
• Oral Expression
• Written Comprehension
• Speech Clarity
• Near Vision
• Problem Sensitivity
• Speech Recognition
• Written Expression
• Deductive Reasoning
• Inductive Reasoning