Operations Specialist (Weekend Shift)

This is a full-time, remote role requiring a consecutive five-day workweek that includes both Saturday and Sunday (Wednesday–Sunday or Thursday–Monday). While remote, the team is anchored in North Carolina and gathers in person quarterly. Primary preference is given to North Carolina residents; candidates from SC, VA, GA, TN, FL, or WV are also accepted.

About the role

Written Word Media is seeking a Full-Time Operations Specialist to join our team. This is a high-attention, deadline-driven operations role focused on online operations, email marketing, paid advertising, and customer support. Training is provided, and the role is ideal for gaining valuable experience in startup operations, email marketing, and customer support.

Responsibilities

• Execute daily email production
  • Own end-to-end creation and deployment of daily deal emails across all Written Word Media brands.
  • Edit book descriptions, verify links, and format each email to meet brand standards before every send.
  • Follow production checklists with zero shortcuts — on-time and error-free is the non-negotiable standard.
  • Identify and resolve issues before they impact deployment.
• Manage ad inventory and order processing
  • Process and fulfill advertising orders through our internal operations/management system.
  • Maintain accurate records by reviewing/editing book data and reconciling orders.
  • Flag discrepancies or system issues and escalate appropriately.
• Support paid social advertising operations
  • Process new paid social campaign orders as they come in from authors and publishers.
  • Create ad creative for campaigns running on Meta (Facebook/Instagram) and Amazon.
  • Set up and launch ads across Meta and Amazon Ads platforms following established workflows.
  • Pull and report on key campaign metrics.
• Handle customer support
  • Respond to inbound author inquiries and support tickets via email with professionalism and clarity.
  • Communicate campaign details, status updates, and any issues to authors in a timely, helpful manner.
  • Maintain quality and tone consistent with Written Word Media’s standard of author care.

Qualifications

Required

• Demonstrated ability to execute a recurring, deadline-driven workflow with high accuracy and minimal oversight.
• Strong written communication skills and professional email etiquette.
• Comfort with web-based tools, software platforms, testing, and troubleshooting.
• Highly organized and detail-oriented, with a track record of low error rates.
• Availability to work a consecutive five-day schedule that includes both Saturday and Sunday (Wed–Sun or Thu–Mon).

Strongly preferred

• Prior customer service or author relations experience.
• Experience with email marketing platforms or digital publishing tools.
• Familiarity with WordPress, content management systems, or ad inventory tools.
• Love of books and reading.

Skills

• Self-starter who works independently and owns their day, hitting deadlines without constant oversight.
• Extremely high attention to detail with a track record of low error rates in high-volume environments.
• Thrives in deadline-driven environments and plans work to meet hard deadlines.
• Comfortable with technology and troubleshooting across multiple platforms.
• Communicates clearly and professionally, both internally and with authors.

Benefits

• Startup environment with direct access to founders and company leadership.
• Fully remote position (preference to candidates based in North Carolina).
• Comprehensive health, vision, dental, and insurance benefits.
• 401k and profit sharing: automatic 3% company contribution, plus an annual discretionary profit share.
• Free books to support your reading habit, with purchases benefiting indie bookstores.

Schedule

• Five consecutive days per week, including Saturday and Sunday (Wednesday–Sunday or Thursday–Monday).
• Standard hours: 8am–4pm.

About Written Word Media

At Written Word Media, books are a force for good. Our mission is to empower authors and publishers to reach their audience and help readers find their next great book. We operate multiple media brands that cater to over one million readers and have served over 30,000 authors, many of whom are independent. We pride ourselves on providing outstanding customer service and effective products and services. We value courage, focused effort, creativity, and quality.