OPERATIONS SPECIALIST

About the role

Serve as a primary operational support partner for Full Service field teams, resolving questions related to SKU availability, inventory, pricing, promotions, Xstore, eCommerce, order entry, and reporting tools.

Responsibilities

• Research and validate field-reported issues by reviewing item setup, SKU status, pricing and promotion details, DC availability, system behavior, screenshots, Salesforce cases, and related documentation.
• Partner cross-functionally with Merchandising, Pricing, eCommerce, IT, Customer Service, Credit, DC teams, and vendors to escalate issues and drive timely resolution.
• Track recurring issues to identify trends, root causes, communication gaps, and process improvement opportunities.
• Support promotional and merchandising execution by validating field-facing offers, shopping guide details, vendor flyer information, MSUs/P codes, item availability, and system readiness.
• Maintain clear communication with field partners through status updates, follow-up questions, resolution notes, and direction to the appropriate support path when needed.
• Develop and maintain process documentation, FAQs, SOPs, and field resources to reduce repeat questions and improve speed to resolution.
• Support reporting hygiene and request categorization to improve visibility into workload, ownership, issue trends, and resolution timelines.
• Receive the monthly AIL and reformat it for optimal field iPad viewing.
• Maintain ongoing promotional updates provided through TPMO and approved Change Form communications.
• Calendar and communicate key promotional moments to the field, including Flash Sales, Big Bets, and sell-through initiatives.
• Ensure promotional communications are accurate, timely, and field-ready.
• Conduct routine product audits to ensure item accuracy and launch readiness, including MSU/SKU alignment, vendor assets, setup validation, and in-stock availability.
• Partner with leadership to support launch readiness across Full Service channels.
• Manage and maintain the Full Service Vendor Portal, ensuring documentation and content remain accurate and up to date.
• Upload new items, launch materials, and brand collateral into Salesforce libraries to support field execution.
• Provide flexible support during peak business periods, system changes, and new program launches to maintain operational continuity.
• Offer additional support across teams as business needs evolve.
• Serve as an Xstore subject matter expert.
• Serve as an iPad subject matter expert.

Requirements

• 2+ years of experience in operations, merchandising, sales, or supply chain-related roles.
• Strong analytical skills and attention to detail.
• Comfort working with data, spreadsheets, and order management systems.
• Strong communication and cross-functional collaboration skills.
• Proficiency in Microsoft Excel.
• Ability to manage competing priorities and meet tight deadlines.