Operations Specialist, Bankruptcy

Essential Duties And Responsibilities

• Reviews incoming bankruptcy documents, debtor schedules, plans and misc. court documents via an electronic image, makes determination using established department procedures on next step actions and impact on affected accounts, ensuring adverse language is identified and timely routed for action.
• Protects accounts and ensures that all collection activities are suspended during an active bankruptcy proceeding.
• Prepares relevant legal documents for execution, including electronic and manual filings of Proofs of Claims with bankruptcy courts by scheduled deadlines.
• Researches bankruptcy accounts using PACER (bankruptcy database) and trustee sites.
• Researches accounts to determine loan status, claim paid type and dischargeability.
• Identifies, researches and initiates refund requests on accounts that are eligible for refund and/or discharge.
• Maintains up to date knowledge of IRS Offset policies and refund protocol.
• Maintains an understanding of payment applications, including the ability to read and understand prior guarantor payment histories.
• Responds to incoming telephone calls regarding ED accounts) from debtors, trustees, courts and attorneys, providing detailed loan information and answering questions concerning student loan regulation/Common Manual policy and bankruptcy code in a professional courteous manner.
• Maintains clear, concise and accurate documentation of all action taken on borrowers’ accounts, including calls received.
• Researches, analyzes and reconciles loan balance discrepancies and disputes.
• Maintains working knowledge of bankruptcy laws, privacy acts and federal regulations that govern the student loan program.
• Maintains up to date knowledge of the differences between ED and ECMC policies and procedures concerning bankruptcy and student loan accounts.

Required Qualifications

• A high school diploma or GED
• 2+ years of relevant work experience
• Basic proficiency in Microsoft Office suite
• 5c security clearance or ability to receive clearance

Pay

The hourly pay range for this position is $23.00-$26.00. Actual compensation may vary based on factors such as relevant experience, peer and market benchmarks, and geographic location.

Schedule

This position is classified as hybrid and requires attendance on designated in-office days.