Operations Specialist

Reporting directly to the Director, Special Projects - Programs, you will support site efficiency by defining new processes and improving existing systems.

Responsibilities

• Support local operational systems, facilities management, staff support, and communication with external stakeholders and vendors.
• Maintain and cultivate external vendor relationships.
• Work across teams to create efficient systems and processes.
• Maintain facilities, including general office support as needed.
• Manage supply ordering, track budget, and ensure up-to-date emergency procedures are in place.
• Review and process staff expense report transactions through Concur, ensuring correct General Ledger coding.
• Support site technology infrastructure by collaborating with the National IT Team.
• Manage logistics for staff meetings as needed.
• Provide administrative support to the Executive Director as needed.
• Serve as a thought partner to the Operations team on strategic questions and organizational initiatives.
• Undertake special projects at the direction of the leadership team.
• Serve as a coach/mentor for a small number of current students.
• Join and sometimes facilitate weekly group sessions with students.
• Participate in staff meetings and trainings.

Requirements

• 1-2 years of work experience in an office environment.
• Available to be in office 5 days per week.
• Strong acceptance of change and willingness to perform and lead through change.
• Experience successfully creating and/or modifying processes.
• Strong organizational and time management skills with exceptional attention to detail.
• Excellent written and verbal communication skills.
• Strong knowledge of MS Office.
• Professional and resourceful style with the ability to work independently and as a team player.
• Ability to take initiative and manage multiple tasks and projects for various stakeholders.
• Ability to exercise critical thinking through ambiguous problems.
• Passion for working with young adults and an unshakable belief in their potential.
• Strong commitment to the mission of Year Up.
• Understanding of the Opportunity Divide and its drivers.
• Commitment to diversity and inclusion.

Pay

Hourly rate range: $26–30/hour. This is a non-exempt role (paid on an hourly basis).

Schedule

Starting January 5, 2026, employees are expected to work on-site at least two days per week (Monday through Thursday dependent on job requirements).

Benefits

• Comprehensive healthcare options and dental coverage.
• 401(k) match for eligible participants.
• Three weeks paid vacation in first year of employment; four weeks after initial year.

To be eligible for employment, candidates must live and work in a state where Year Up United operates or an approved proximate state (Connecticut, Indiana, New Hampshire, New Jersey, South Carolina, Virginia).