Operations Specialist

About the role

The Operations Specialist supports Central Recovery operations by performing a broad range of recovery servicing, compliance, payment processing, reporting, and administrative functions. This role ensures the accurate and timely execution of operational activities, supports regulatory and investor requirements, coordinates with borrowers and third-party partners, and contributes to effective portfolio management, risk mitigation, and operational excellence through exceptional service and attention to detail.

Responsibilities

• Regulatory Compliance and Risk Mitigation: Ensure all recovery servicing, reporting, payment processing, and administrative activities are completed in compliance with regulatory requirements, investor guidelines, and internal control standards to support effective risk management and audit readiness.
• Operational Excellence and Accuracy: Deliver accurate, timely, and efficient execution of payment processing, documentation, reporting, and administrative functions to maintain data integrity and support departmental performance.
• Borrower, Vendor, and Stakeholder Support: Foster positive relationships and provide responsive service to borrowers, vendors, attorneys, agencies, and internal business partners to support effective recovery outcomes and a positive customer experience.
• Recovery and Portfolio Administration: Support loss mitigation, collections, property management, remittance processing, and recovery activities through effective