Operations Specialist

Responsibilities

• Process new release and catalog physical manufacturing orders; including print and finished good product.
• See this process through from initial pricing through delivery to the depot.
• Work closely with vendors to maintain efficient workflows, effectively solve any issues and to ensure product workability and timelines of final manufacturing order delivery.
• Work closely with internal DMG teams to make sure all art and audio assets make it to the vendors in accordance with specific timelines.
• Price out all physical products using established pricing from each vendor, with an ability to apply problem solving and analysis when pricing out more complex products.
• Regularly monitor inventory management reports to address inventory clean up, inventory pricing and any misreporting, working directly with the Manager to have corrections addressed.
• Process vendor invoices, keeping in communication with vendors when we are notified that an invoice has not been paid or other issues arise.
• Provide project updates in weekly meetings to various stakeholders and teams.
• Manage outside vendor set up with various Disney segments.
• Ad hoc research assignments dealing with different databases and different forms of research, utilizing analytical skills and the ability to recall knowledge from previous projects.
• Manage importation of products created internationally to be sold domestically.
• Analyze all physical catalog and key inventory, while working with other internal DMG teams to make sure stock is at expected levels.
• Cross train in digital production operations, learning to schedule digital audio and video.
• Take on special assignments and projects as needed and help with general department requests as they come.

Qualifications

• 2+ years of experience in operations, preferably in music.
• Ability to map out and understand downstream effects of decisions.
• Works great under pressure and dealing with large volume and pressing timelines.
• Strong technical aptitude essential; knowledge of advanced Excel, and database structures preferred.
• Efficient, excellent time-management skills; this is a FAST-PACED environment.
• Good interpersonal skills; very customer service focused.
• Attention to detail, problem solving, analytical skills and accuracy is critical.
• Responsive, inquisitive, thorough and patient.
• Strong work ethic.

Pay

The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.