Operations Specialist

About the Role

Amatriot Group LLC, known as Amatriot, is a Talent and Technical Solutions firm based out of Vienna, VA. Amatriot has a proven expertise in providing mission critical and industry leading solutions in support of its Federal and Commercial clients. Driven by a team of subject matter experts, we are passionate about our fields of expertise and provide our partners with the right tools to solve even the most difficult of problems. We are searching for an energetic person to fill our open position as an Operations Specialist. If you're interested in working for a fast-paced, small business, we invite you to join us today! As an Operations Specialist you would work directly with all Amatriot team members in a variety of critical capacities that are outlined below. Amatriot believes that building meaningful relationships with every member of our team is crucial to our company's success and this can only be achieved through effective and consistent communication so the person who fills this role must first and foremost be an excellent communicator.

Responsibilities

• Provide administrative and operational support to the Senior Vice President of Operations and Amatriot Operations team, helping ensure accurate and timely execution of customer, billing, and reporting processes.
• Work closely with internal teams and customers to maintain data integrity, support financial and operational activities, and help drive efficient day-to-day operations.
• Partner closely with the Senior Vice President of Operations to support timekeeping, invoicing, and contract compliance activities.
• Prepare customer reports, maintain accurate operational data, and ensure reporting and customer timekeeping deadlines are consistently met.
• Support customer invoice generation and payment reconciliation; investigate and resolve billing discrepancies in collaboration with internal teams to ensure the accuracy of financial records.
• Provide day-to-day operational support, maintain accurate documentation and records, respond to internal and customer inquiries, and contribute to process improvement initiatives.
• Perform other duties and responsibilities as assigned to support business needs and growth.

Qualifications

• Bachelor's degree or equivalent experience
• Experience in an operations, administrative, billing, customer service, or related support role
• Small business experience

Skills

• Strong attention to detail
• Strong operational and time-management skills, with the ability to manage multiple priorities and meet time-sensitive deadlines
• Experience with customer and client engagement
• Ability to multitask and take initiative
• Must be proficient with utilizing Microsoft Office Applications (e.g. Teams, Word, Excel, PowerPoint, etc.)
• Excellent planning, organizational, and communication skills
• Strong interpersonal skills with the ability to interact effectively over the phone and in-person at all organizational levels