Operations Specialist
About the role
We are looking for a detail-oriented Operations Specialist to support a contract assignment within a non-profit organization in New York, New York. This position will focus on operational performance, service analysis, and process support related to call center activity, consumer banking, and credit card operations. The ideal candidate brings strong analytical ability, a practical understanding of lending environments, and the ability to turn performance data into actionable operational insights.
Responsibilities
- Track and interpret call center performance indicators to identify trends, gaps, and opportunities for operational improvement.
- Support day-to-day operational activities tied to credit card services and consumer banking workflows.
- Conduct criticality assessments to help prioritize issues, service impacts, and operational responses.
- Review performance data and prepare clear summaries for leadership and business stakeholders.
- Partner with cross-functional teams to improve efficiency, consistency, and service outcomes across operations.
- Assist in monitoring consumer lending processes to ensure activities align with established business expectations.
- Investigate operational issues, recommend practical solutions, and help drive timely resolution.
- Maintain accurate records, reporting materials, and operational documentation for ongoing business support.
TalentMatch®
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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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