Operations Specialist

Ready to turn your skills into a career you love? At OTC, being an Operations Specialist means more than providing support—it's about growing, earning, and building your future. Whether you're just starting out or bringing years of experience, if you're hardworking and eager to learn, we want you on our team.

Responsibilities

• Work on service & distribution order updates and scheduling/completion of orders through the shop
• Present and maintain knowledge of all aspects and options available within our ERP and apply it accordingly to each entry
• Develop extensive knowledge of service & operational account requirements and special situations
• Adjust and follow through on customer inquiries regarding orders
• Present and maintain knowledge of all aspects and options available within the ERP System (Infor CSD distribution software) and apply it accordingly to each opportunity
• Collect and distribute required operations & service documentation (e.g., IOM, MSDS information) from suppliers and customers
• Expedite purchase orders as/if necessary
• Enter and maintain customer sales orders into CSD distribution software system as necessary
• Maintain all paperwork from beginning to end of the operational process
• Maintain a safe and clean work environment, complying with company and industry safety regulations

Requirements

• Associate Degree or equivalent from two-year College or technical school; or High School Diploma with two (2) years related experience
• Experience and knowledge of electrical, automation, or mechanical distribution
• Basic computer proficiency required, including Microsoft Word and Excel for documentation, data entry, and inspection reporting
• Detail-oriented, safety-conscious, dependable, and able to follow written and verbal instructions
• Ability to work effectively as part of a team in a repair shop environment

Benefits

• Comprehensive benefits package including medical, dental, and vision care coverage
• Short- and long-term disability coverage, and life insurance
• Wellness discount and a stipend for safety shoes & glasses
• 401(k) savings plan with an employer match of 50% on the dollar up to 6%
• Robust referral bonuses and relocation assistance
• Paid time off (PTO) and tuition assistance
• Career growth opportunities through various training programs and advancement paths