Operations Specialist

Job Duties

• Welcomes and assists patients, their families, and visitors while at the satellite location.
• Answers questions, provides information on services, and directs people to the correct location of service while promoting a hospitable and efficient atmosphere.
• Schedules appointments, pulls and prepares medical charts, and maintains smooth patient flow throughout the clinic.
• Receives medical records and places them into the patient’s chart, completes the patient support template accordingly, and enters results.
• Promptly and professionally answers incoming telephone calls, identifies caller's needs, correctly enters information in the database, and efficiently routes the call.
• Greets visitors and patients upon arrival. Ascertains patients’ and/or visitors’ needs and directs them accordingly.
• Helps patients to complete registration forms.
• Collaborates with the medical team to ensure the patient understands the treatment plan and financial resources.
• Helps patients to complete financial applications.
• Serves as an advocate for patients and OneWorld Community Health Centers.
• Interprets for non-English speaking patients during the medical visit.
• Provides assistance to patients and visitors by obtaining wheelchairs or other services as needed.
• Escorts patients who need help to their destination on campus.
• Maintains confidential electronic health record: documents treatment plan, ensures records are received from referring facilities, and enters results.
• Occasionally, fax notes to referring facilities.
• Complies with HIPAA guidelines. Ensures privacy and consent forms are obtained.