Operations Specialist

Key Responsibilities

• Support daily operational workflows, including account openings, asset movements, service requests, and internal processing activities.
• Prepare and review paperwork to ensure accuracy, completeness, and compliance prior to submission.
• Monitor operational requests and follow up with internal teams, custodians, and vendors as needed to ensure timely completion.
• Maintain accurate records and documentation in accordance with firm policies and regulatory requirements.
• Partner closely with Advisors and Client Service Associates to execute client-related operational tasks.
• Assist with onboarding new clients by coordinating required documentation and internal approvals.
• Research and resolve operational issues, escalating complex matters when appropriate.
• Ensure timely follow-through and communication regarding client service requests and operational inquiries.
• Process, Compliance & Quality Control
• Ensure operational activities align with firm policies, compliance requirements, and PSF standards.
• Identify opportunities to improve efficiency, accuracy, and workflow effectiveness.
• Participate in operational audits, reviews, and quality assurance initiatives as requested.
• Aid in documenting procedures and maintaining operational best practices.
• Systems & Workflow Management
• Enter, update, and maintain data across CRM systems, custodian platforms, and workflow tools.
• Monitor workflow queues, service-level expectations, and deadlines to ensure tasks are completed promptly.
• Support operational reporting, tracking, and team metrics as needed.
• Learn and adapt to new systems and technologies to improve operational effectiveness.

Qualifications

• 2+ years of experience in operations, administrative support, client service, or a related role within financial services or another regulated industry.
• Strong attention to detail and commitment to accuracy.
• Excellent organizational and time-management skills with the ability to manage multiple priorities.
• Ability to follow established procedures while exercising sound judgment.
• Proficiency with Microsoft Office Suite and the ability to quickly learn new technology platforms.
• Strong written and verbal communication skills.