Operations Specialist

Core Responsibilities

• Monitor enterprise infrastructure, applications, and services using tools such as Splunk, Dynatrace, and OpsBridge
• Respond to alerts, incidents, and service requests while meeting defined SLA requirements
• Perform incident triage, troubleshooting, escalation, and resolution activities
• Document incidents, resolutions, and operational activities within ServiceNow
• Participate in the Genesys phone queue and provide support to internal customers and vendors
• Maintain network infrastructure including Cisco, Nokia, MPLS, Wi-Fi, fiber, and SCADA environments
• Support Windows server environments, patching activities, certificates, and virtual infrastructure
• Aid with firmware upgrades, network hardware replacements, and planned maintenance activities
• Support disaster recovery, business continuity, and critical incident management processes
• Monitor and respond to cybersecurity and compliance-related alerts
• Collaborate on operational support activities across infrastructure, networking, and operations teams
• Support OT environments, AMI infrastructure, and smart meter network operations
• Monitor facilities infrastructure including UPS systems, generators, HVAC, and tower equipment

Requirements

• Strong networking background with experience supporting enterprise environments
• CCNA, Network+, or equivalent networking experience preferred
• Prior NOC, Command Center, Network Operations, or Infrastructure Operations experience
• Experience troubleshooting Cisco networking environments
• Experience supporting Windows Server environments
• Familiarity with enterprise monitoring and ticketing platforms
• Experience supporting incident management and operational response activities
• Strong communication, customer service, troubleshooting, and documentation skills
• Ability to work independently within a 24x7 operations environment
• Experience with Splunk, Dynatrace, OpsBridge, ServiceNow, or similar enterprise tools
• Experience supporting SCADA, telecom, utility, or critical infrastructure environments
• Knowledge of cybersecurity monitoring and compliance processes
• Experience with AMI, smart meters, or operational technology environments
• Prior experience within large enterprise organizations

Qualifications

Calm, methodical problem solving
Customer and team collaboration

Benefits

• Medical, dental, and vision insurance plans
• Employee-Owned Profit Sharing (ESOP)
• 401K offered

Schedule

Day Shift: 7:00 AM - 7:00 PM
Night Shift: 7:00 PM - 7:00 AM
Schedule includes weekends and holidays

Pay

The approximate pay range for this position is between $30.00 and $37.00 per hour. Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums.