Operations Specialist

About the Company

HUB International Limited (“HUB”) is one of the largest global insurance and employee benefits brokers, providing a broad array of property, casualty, risk management, life and health, employee benefits, investment, and wealth management products and services. With over 21,000 employees in 600+ offices throughout North America, HUB has grown substantially, in part due to industry-leading success in Mergers and Acquisitions.

About the Role

The Operations Specialist serves as the operational hub connecting carriers, the RSP/RPRO processing team, IT, and front-line staff across the six-office MSO region. This role is responsible for maintaining carrier appointments and system access, coordinating onboarding and credentialing, administering Epic and related systems, managing helpdesk and IT escalations, and producing the reporting and communications that keep regional operations running efficiently.

Responsibilities

• Manage onboarding and new hire support including set up and configurations.
• Carrier relations and appointment management.
• Prepare and process appointment paperwork and related administrative documentation to support operational workflows.
• Provide IT and systems administration support, including troubleshooting computer hardware and software issues.
• Serve as the liaison between the helpdesk and service management office.
• Work with the RSP/RPRO team on workflow standards.
• Monitor and manage the download/eDocs process for client, policy, and carrier documents across the offices.
• Troubleshoot delayed or misrouted downloads.
• Perform other duties and projects as assigned.

Requirements

• High School Diploma or equivalent required.
• 2-5 years of relevant experience.
• Experience in operations; agency experience is preferred.
• Proficient in Microsoft Office Suite, with strong Excel skills.
• Organized, enjoys problem-solving, and possesses excellent customer service skills.
• High level of integrity and dependability.
• Ability or adaptability to work in a fast-paced, multi-tasking environment.

Benefits

• Competitive salaries and benefits offerings.
• Medical, dental, and vision insurance, plus voluntary insurance options.
• Health Savings Account funding.
• 401k matching program.
• Company-paid Life and Short-Term Disability Plans.
• Supplemental Life and Long-Term Disability Options.
• Comprehensive Wellness Program.
• Paid Parental Leave.
• Generous PTO package (vacation, holiday, sick, and personal time off).
• Great work/life balance.
• Employee engagement events.
• Opportunities to learn from top talent in the industry.
• Growth potential within a constantly expanding company.
• Strong community support and involvement through HUB Gives.