Operations Specialist

Works under the direct supervision of the Manager of Operations and Support Services, aiding in a variety of back-office operations functions. Records maintained must be entirely accurate and up to date.

Responsibilities

• Balance back-office cycle of daily share draft clearing, including posting of share drafts and share draft rejects, balancing appropriate general ledger accounts, and making miscellaneous adjustments to member accounts and general ledger accounts.
• Communicate with vendors and members to resolve outstanding issues.
• Review and process checks deposited via Remote Deposit Capture (mobile deposits, ITM/ATM, and My Deposit) for proper endorsements, dates, deposit amount accuracy, image quality, and potential un-collectability; place extended holds on suspect deposits per REG CC hold guidelines.
• Monitor corporate draft clearing and fraud prevention for accuracy using provided reporting tools.
• Balance back-office cycle of daily ACH processing, including posting ACH transactions and rejected transactions, balancing appropriate general ledger accounts, and making miscellaneous adjustments to member accounts and general ledger accounts.
• Maintain member payrolls and payroll allocations; post and balance checks received for payroll, reconcile the appropriate general ledger, and set up recurring payroll deductions within member accounts.
• Perform monthly balancing, posting, and payment of insurances to member accounts.
• Process, track, and report monthly IRS Backup Withholding and IRA Withholdings.
• Participate in the annual Abandoned Property process.
• Assist with member support requests and required research, prioritizing excellent member service.
• Provide timely and high-quality support to front office staff as requests arise.
• Process domestic and international wires ensuring secure source of funds and OFAC compliance; balance appropriate general ledger accounts and communicate with vendors to resolve outstanding issues.
• Process remote deposit capture items timely, ensuring transaction limits, regulation requirements, and fraud preventative measures are utilized.
• Process returned transit checks (charge backs) or redeposits and post entries to member accounts; print Image Replacement Documents (IRD) as needed and prepare return item notices for members.
• Review various department reports for data integrity and accuracy; perform file maintenance to ensure the system retains current and accurate information.
• Process stop payments of credit union checks as initiated by the Accounting Department or via a member-submitted Lost/Stolen Affidavit Form.
• Handle all research and check image requests submitted to the department; provide timely responses with sufficient data to the requestor.
• Process all branch cash orders and submit Coin & Currency orders to the Federal Reserve Bank.
• Securely file daily work, back-office reports, and ensure proper retention of documentation.
• Process monthly outstanding (OLDO) teller checks and money orders, making appropriate general ledger entries.
• Act as backup for other Operations Department personnel.
• Employ risk mitigation strategies when performing daily transaction processing and reviewing member account activity; use personal knowledge to identify possible high-risk entries and report to management for review.
• Keep written procedures for assigned tasks updated and current; make recommendations to management for changes.
• Securely store all tokens, digital certificates, and user information assigned to facilitate specialized authority or access; immediately report loss or exposure of information to a Management Team Member.
• Familiarize with credit union policies, procedures, and regulations pertaining to transaction processing.
• Attend training sessions and/or webinars to stay current with new policies, procedures, and regulations.
• Ensure member information is kept confidential and properly secured at all times.
• Work with vendors to ensure the best possible service to the membership.
• Escalate to management any issues of concern, including member dissatisfaction, potential fraud, processing disruptions, or potential financial loss.
• Perform other related duties as assigned.

Requirements

• High school graduate or GED equivalent.
• Financial institution experience a plus.
• Ability to interpret and explain credit union transactions posted to member accounts.
• Ability to interpret computer-generated reports.
• Proficient in Microsoft Word and Excel.
• Strong written and oral communication skills.
• Strong math, computer, and data entry skills.

Schedule

Monday - Friday, 8:15 AM - 5:00 PM