Operations Specialist

About the role

Corpay is currently looking to hire an Operations Specialist within our Corporate Payments division. In this role, you will be an independent contributor that manages a case queue to ensure SLA, preparing our client's files for vendor campaigns. The Operations Specialist has a key role in client onboarding using multiple online platforms and tools. The ideal candidate will be detail-oriented and seek to grow experience and skills for a career as an Operations Specialist. You will report directly to the Operations Supervisor and will regularly collaborate with Vendor Enrollment Specialists.

How We Work

As an Operations Specialist, you will be expected to work in a hybrid environment. Corpay will set you up for success by providing:

• Assigned workspace in the Brentwood, TN office
• Company-issued equipment
• Formal, hands-on training

Responsibilities

• Monitoring individual performance to remain within Queue Management
• Maximizing use of current tools and programs as well as using technological creativity to eliminate the backlog
• Demonstrating effective oral and written communications with customers, department personnel and management
• Ability to effectively change project ownership and provide detailed reasons
• Collaborating with adjacent departments to understand client challenges and provide solutions
• Growing knowledge of the business needs and participate in ongoing education to develop a career path

Qualifications & Skills

• 3+ years of experience in a professional setting
• Advanced computer skills, including advanced knowledge of Word and Excel
• Familiarity with Salesforce and or other CRM packages preferred
• Analytical and general math skills are required
• Must be organized, able to communicate effectively and comfortably
• Credit card industry experience a plus; CRM experience is a plus; Salesforce knowledge is a plus
• Need to be focused, detail-oriented, self-motivated
• Excellent verbal and written communication skills
• Ability to work independently or in a team environment
• Demonstrates flexibility in approach to work, people, processes and understand the importance of accurate data to business operations
• Tenacity to think "outside the box" when presenting solutions to business challenges

About Corpay

Corpay is a global technology organization that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments. At Corpay, we are committed to fostering an inclusive and respectful workplace where employees are valued for their diverse perspectives, experiences, and contributions. We believe that diversity, equity, and inclusion strengthen our teams, drive innovation, and support our continued success globally.