Operations Specialist
About Us
At CLS Living, our mission is simple: to deliver an unparalleled resident experience and foster an exceptional workplace environment. We are committed to building a world-class team of passionate individuals who thrive in a culture of positivity, creativity, and continuous growth. Each day brings new opportunities to innovate, lead, and make a meaningful impact. We take pride in our vibrant, design-forward communities and in the devoted teams who manage them with care and integrity. Our success starts with our people—and when our team thrives, our residents do too.
Benefits
- Generous Paid Time Off (PTO)
- 401(k) with Company Matching
- Comprehensive Health, Dental, and Vision Insurance
- Health Savings Account (HSA) & Flexible Spending Account (FSA)
- Life Insurance & Parental Leave
- Employee Assistance Program (EAP)
- Relocation Assistance
- Professional Development & Advancement Opportunities
- Supportive, Fun, and Flexible Work Environment
- Access to an Unmatched Company Culture that values individuality and innovation
Responsibilities
- Support student housing properties with on-site management functions as assigned.
- Assist in the development and distribution of property operations resources.
- Implement strategic marketing plans and support leasing efforts, including marketing execution.
- Ensure property management software is accurate, up to date, and fully utilized.
- Partner with General Managers to build and maintain high-performing, collaborative teams.
- Maintain professional standards of management, communication, and reporting.
- Deliver first-class customer service to prospects and residents; ensure requests are handled promptly and professionally.
- Foster a professional, friendly, and welcoming office environment.
- Assist with lease processing, administration, and general administrative duties.
- Support collections, evictions, and other legal/administrative processes as needed.
- Contribute to the development of the company’s core strategic plan.
- Fill in for open property positions as needed across the portfolio.
- Perform other duties as assigned by the Supervisor.
Note: The activities listed above are representative but not all-inclusive.
Requirements
- Bachelor’s degree OR 3-5 years of experience in student housing with a supervisory or higher management role OR an equivalent combination of education and experience.
- Proven ability to lead, inspire, and motivate a dynamic team with a strong customer-centric mindset.
- Ability to manage multiple projects simultaneously, set priorities, and meet deadlines.
- Entrepreneurial mindset—creative and willing to challenge the status quo to meet the needs of our residents and company.
- Excellent written and verbal communication skills.
- Strong organizational and analytical skills.
- Intermediate to advanced proficiency in Microsoft Office Suite and Entrata software.
- Exceptional customer service skills.
- Excellent time management with the ability to prioritize work effectively.
Travel
This position requires 85-90% travel.
Who You Are
We’re looking for someone who thrives in a fast-paced, hands-on environment and who sees every challenge as an opportunity to improve the resident experience. The ideal candidate will:
- Be a passionate mentor and team builder, invested in the growth and development of others.
- Act as an ambassador of the CLS Living culture, bringing energy, pride, and leadership to the community.
- Have a personal drive to excel, grow within the company, and take ownership of their role.
- Possess an entrepreneurial spirit, always looking for innovative ways to enhance operations, resident satisfaction, and property performance.
- Demonstrate a solutions-first mindset, handling challenges with professionalism and integrity.
CLS Living is very proud to be recognized as a certified Great Places to Work company.