Operations Specialist

About the company

CloudKitchens helps restaurateurs around the world succeed in online food delivery — our goal is to make food more affordable, higher quality and convenient for everyone. We take underutilized properties and transform them into smart kitchens so they can better serve restaurateurs, customers and the neighborhoods they’re in. Every time we launch a new facility we create jobs in that neighborhood, and we’re proud to provide a wide range of cuisines and options for healthy food at an affordable price. We're changing the game for restaurateurs whether they’re entrepreneurs opening their first restaurant all the way through to your favorite global quick-service restaurant chains.

About the role

As an Operations Specialist, you will help keep daily facility operations running smoothly by processing orders, coordinating delivery pickups, and resolving operational issues. You will support restaurant partners, handle administrative tasks, train and coach team members, and maintain a clean, organized facility that meets health and safety standards.

Responsibilities

• Transport orders from kitchens to the facility’s central processing area
• Process orders and prepare them for pickup by delivery partners
• Identify and troubleshoot operational issues promptly
• Take ownership of issues and coordinate with partners, employees, and third parties to resolve them
• Support daily administrative tasks, including sorting incoming packages and deliveries, maintaining inventory counts, and monitoring emails and instant messages
• Respond promptly to restaurant partners’ questions, requests, and concerns
• Train and coach team members to ensure consistent execution of operational procedures
• Maintain a clean facility, assign cleaning tasks, and conduct compliance checks to ensure health code standards are met

Why join us

• Demand for online food delivery is growing rapidly — in the last 5 years, just in the US, the overall market has expanded 10X from $10B to $100B, and could expand to $500B–$1T by 2030
• Collaborative environment: you will receive support and guidance from experienced colleagues and managers, helping you to learn, grow and achieve your goals, and you’ll work closely with other teams to ensure our customers’ success

Schedule

This role is based in our Tribeca office location. All office-based teams work onsite five days a week.

Pay

The base starting rate for this role is $18.00 – $20.00 per hour. Actual compensation will be determined on an individual basis and may vary depending on experience, skills, and qualifications.

Benefits

• Medical, dental, and vision insurance (multiple plans, including HSA options)
• Company-paid life and disability insurance (short- and long-term)
• Voluntary insurance: accident, critical illness, hospital indemnity
• Optional supplemental life insurance for self, spouse, and children
• Pet insurance discount (Fetch)
• 401(k)
• Health Savings Account (HSA)
• Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
• Time Off policies: Paid Vacation Time (1 hour for every 26 hours worked), 8 paid holidays per year, paid sick time, paid bereavement leave, paid parental leave